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To excel in a position by applying my professional experience and strive towards fulfilling the responsibilities assigned to me, I can perform well in my field, and I assure to uphold your quality standards, policies and procedures.

Work History

Mar 2015Nov 2016

Customer Sales Representative

FCM Travel Solutions Rwanda

  • Arranging flights, insurance and accommodation.
  • Using a booking system to secure holidays.
  • Collecting and processing payments.
  • Advising clients on travel arrangements, e.g. visas and passports.
  • Sending out tickets to clients.
  • Keeping clients up to date with any changes.
  • Dealing with complaints or refunds.

Dec 2014Feb 2015


Pams Venture Rwanda


  • Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Direct visitors by maintaining employee and department directories; giving instructions.
  • Maintain security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintain telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintain safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contribute to team effort by accomplishing related results as needed.


May 2015Dec 2016

Travel & Tourism Management

University of Tourism & Business Technology (UTB)                                                                                                                                                                                                                                                                                          


March 2016August 2016

Diploma in Tour & Travel Operations

University of Tourism & Business Technology (UTB)

Personal Details

Gender :                                                 Female                                              

Date of Birth :                                       01-08-1994

Nationality:                                           Rwandan

Marital Status :                                     Single

Passport No:                                         PC225576

Visa Status:                                            Tourist Visa                                       

Languages:                                             English, French, Kinyarwanda