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Summary

A self-motivated ambitions person, willing to work hard to achieve company goals and also to grow as a professional.

Work History

June 2015Mar 2016

CUSTOMER SALES REPRESENTATIVE

THE MEGA RELIANCE GREEN FIELD MALL
  • Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
  • Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrollment of the shoppers.
  • Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.
  • Ensure all directional signage are up to date with regards to location and placement inside the mall.
  • As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.
Feb 2014May 2015

SALES EXECUTIVE                                                                             

The Chennai Silks Store

  • Displaying items.
  • Serving Customers.
  • Dealing with any queries or complaints.
  • Advising customers on their purchases.
  • Ordering, managing and taking out stock.
  • Helping with promotions.
  • Making sure sales targets are met.

 

 

 

Education

June 2014May 2016

MASTERS IN COMMERCE

Periyar University, Salem (Tamilnadu), India                                                                                                                                                                                                                                                                                                                          

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20112014

Bachelor of Business Administration

Periyar University, Salem (Tamilnadu), India

Certifications

20142015

Post Graduate Diploma in MARKETING & SALES MANAGEMENT

Central Institute of Management (India)

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20152016

Post Graduate Diploma in HUMAN RESOURCE MANAGEMENT

Central Institute of Management (India)

Personal Details

Gender :                                                 Female                                              

Date of Birth :                                       23-04-1992

Nationality:                                           Rwandan

Marital Status :                                     Single

Passport No:                                         PC153747

Visa Status:                                            Tourist Visa                                       

Languages:                                             English, French, Kinyarwanda