Download PDF

Summary

To contribute my experience and knowledge in attaining company’s mission and vision. Seeking to secure a challenging position utilizing hard work, efficiency and productivity as a valuable tool for career advancement while making a significant contribution to the success of the company.

Work History

Dec 2013Nov 2014

HOSTESS

MERIDIEN HOTEL
  • Ensure that lobby area is tidy and presentable.
  • Greet customers as they step into the hotel.
  • Ensure that customer needs and desires are met.
  • Relate with head chefs, maintenance, transportation, and security managers.
  • Order supplies and coordinate services from outside vendors.
  • Room bookings over the phone.
  • Attend to customer complaints.
  • Provide helpful and inviting environment for guests.
  • Ensure book registration of each guest as they arrive.
  • Coordinate the activities of other hotel workers.
  • Answer questions asked by guests.
  •    Ensure maintenance of the hotel facility.
  • Constantly remind servers of guests waiting.
Dec 2014Mar 2016

WAITRESS                                                                   

SERENA HOTEL

 

  • Greet guests and patrons personally as they enter into the establishment.
  • Receive and record dining reservations on the telephone.
  • Ensure the proper setup of dining and service areas.
  • Offer appropriate seats using truly personable demeanor.
  • Politely request guests to wait in waiting area if no table is available.
  • Ensure neatness and cleanliness of stations.
  • Present menus, make recommendations and take orders.
  • Ensure the quantity of food is sufficient to cater to the number of guests.
  • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
  • Maintain clean and organized tables and work area.
  • Assist room service staff when needed.
  • Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
  • Resolve guests’ concerns in a prompt manner.
  • Prepare food and beverages when needed.

Education

June 201May 2015

TELECOMMUNICATION

IPRC (UNIVERSITY) KIGALI RWANDA

.

20112013

DIIPLOMA IN SCIENCES

GSOB

Personal Details

Gender :                                                 Female                                              

Date of Birth :                                       16-07-1995

Nationality:                                           Rwandan

Marital Status :                                     Single

Passport No:                                         PC266956

Visa Status:                                            Tourist Visa                                       

Languages:                                             English, French, Kinyarwanda