CUSTOMER SALES REPRESENTATIVE
THE MEGA RELIANCE GREEN FIELD MALL
- Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.
- Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrollment of the shoppers.
- Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner.
- Ensure all directional signage are up to date with regards to location and placement inside the mall.
- As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc.