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Athena Santora

Innovative Solutionist

Skills

Native English Speaker
Cross-functional Collabration
Engaged Project Management
Team Building & Mentorship
Microsoft Office 
SQL & R
Strategic Leadership

Selected Accomplishments

  • 85% recruitment success rate, 92% offer acceptance, 0% involuntary turnover.
  • Senior member during of the doubling of 2 start-ups – both inside of a year – simultaneously running > 60% total concurrent teams and initiatives.
  • Developed the only original queries and KPI analytics boards for FlyCleaners that directly represented the health of product quality and customer satisfaction, increasing both by measurable strides.

Perfil

Results-oriented operations & project lead. Proven talents in building successful, functional initiatives reputed for collaborative, creative, and innovative successes – with 5 team builds and 4 training programs for 3 organizations still in place. Formal education and statistical training in Neuroscience and Psychology disciplines lends a careful, metrics-driven approach which fuses insightful thinking with disciplined execution to achieve breakthrough performance.

Work experience

Mar 2014Feb 2015

Director of Technical Operations

FlyCleaners/Dry Cycle Brands, LLC

Built and led a team of 29 in the integration of all end-user experiences along the value chain to inform application development, identify bugs and bottlenecks to process, and improve the business product and model. Creative solutions translated directly into organizational success.

  • Hit profit margins directly by saving up to 25% (40K) in monthly COGS expenditures through reimbursement policy overhaul.
  • Improved team efficiency by slashing customer support case resolution times by up to 30% (avg. < 1 hr. from over 4) through implementation of redesigned workflow solution.
  • Drove the quality of product from 20% errors in quality to 2.2% in 4 months by negotiating “incident” rate-dependent vendor contracts through the introduction of originally conceived reporting methods.
  • Condensed project budgets by up to 40% and routinely completed training programs 1- 2 months ahead of schedule through constant engaged analysis.
Aug 2013Mar 2014

Director of Operations

Objective Solutions International

Designed and deployed efficient business, financial, and operations systems in support of core organizational vision and business model.

Sep 2011Jun 2013

Special Assistant to the CEO

Single Stop USA - The RobinHood Foundation

Solidified critical role as liaison and project manager by centralizing planning, scheduling, and budgeting for all major cross-departmental projects for 7 senior executives resulting in greater efficacy of execution and tighter fiscal oversight.

Jun 2005Jul 2007

Office Administrator

Acculith Print & Design

Organized full overhaul of filing and data-entry methods; oversaw the institution of new accounting software. Reorganized AP/AR bookkeeping procedures that led to 10% increase in receivables.

Education

20072009

Neuroscience & Behaviour

Columbia University in the City of New York

General Studies Scholar

2007

Summer Medical & Dental Education Program (SMDEP)

University of California, Los Angeles

Full Academic Scholarshp