Athena Santora

  • Carrer Verntallat, 8 Gracia, Barcelona
Athena Santora

Innovative Solutionist

Skills

Skills

Native English Speaker

Cross-functional Collabration

Engaged Project Management

Team Building & Mentorship

Microsoft Office 

SQL & R

Strategic Leadership

Selected Accomplishments

  • 85% recruitment success rate, 92% offer acceptance, 0% involuntary turnover.
  • Senior member during of the doubling of 2 start-ups – both inside of a year – simultaneously running > 60% total concurrent teams and initiatives.
  • Developed the only original queries and KPI analytics boards for FlyCleaners that directly represented the health of product quality and customer satisfaction, increasing both by measurable strides.

Perfil

Results-oriented operations & project lead. Proven talents in building successful, functional initiatives reputed for collaborative, creative, and innovative successes – with 5 team builds and 4 training programs for 3 organizations still in place. Formal education and statistical training in Neuroscience and Psychology disciplines lends a careful, metrics-driven approach which fuses insightful thinking with disciplined execution to achieve breakthrough performance.

Work History

Work History
Mar 2014 - Feb 2015

Director of Technical Operations

FlyCleaners/Dry Cycle Brands, LLC

Built and led a team of 29 in the integration of all end-user experiences along the value chain to inform application development, identify bugs and bottlenecks to process, and improve the business product and model. Creative solutions translated directly into organizational success.

  • Hit profit margins directly by saving up to 25% (40K) in monthly COGS expenditures through reimbursement policy overhaul.
  • Improved team efficiency by slashing customer support case resolution times by up to 30% (avg. < 1 hr. from over 4) through implementation of redesigned workflow solution.
  • Drove the quality of product from 20% errors in quality to 2.2% in 4 months by negotiating “incident” rate-dependent vendor contracts through the introduction of originally conceived reporting methods.
  • Condensed project budgets by up to 40% and routinely completed training programs 1- 2 months ahead of schedule through constant engaged analysis.
Aug 2013 - Mar 2014

Director of Operations

Objective Solutions International

Designed and deployed efficient business, financial, and operations systems in support of core organizational vision and business model.

Sep 2011 - Jun 2013

Special Assistant to the CEO

Single Stop USA - The RobinHood Foundation

Solidified critical role as liaison and project manager by centralizing planning, scheduling, and budgeting for all major cross-departmental projects for 7 senior executives resulting in greater efficacy of execution and tighter fiscal oversight.

Jun 2005 - Jul 2007

Office Administrator

Acculith Print & Design

Organized full overhaul of filing and data-entry methods; oversaw the institution of new accounting software. Reorganized AP/AR bookkeeping procedures that led to 10% increase in receivables.

Education

Education
2007 - 2009

Neuroscience & Behaviour

Columbia University in the City of New York

General Studies Scholar

2007

Summer Medical & Dental Education Program (SMDEP)

University of California, Los Angeles

Full Academic Scholarshp