Vice President - Retail Sales Manager
First Citzens Bank and Trust
I provide Sales and Customer Service Management for a retail branch bank, including all aspects of branch operations: sales, customer service, personnel, and operations. I recruit, train, and coach 4 staff positions, with focus on professional development in conjunction with organizational goals and objectives, and I oversee of all aspects of staff performance including performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws. I provide leadership in the setting towards achieving branch and organizational goals, which results in consistently retaining our existing customer base, and expanding our customer base via proactive business development activities.