- Member, Inman SC Rotary Club
- Member, Inman SC Chamber of Commerce
- Past Member, Hendersonville NC Rotary Club
- Past Member, Hendersonville NC Chamber of Commerce
- Past Member, Henderson County NC Partnership for Economic Development
- Graduate, Vision Henderson County Leadership Training
- Past Board Chairman, Transylvania County Salvation Army Service Unit
- Past Board Member, Interfaith Assistance Ministry, Hendersonville NC
- Past Board Member, Mainstay Domestic Violence Shelter, Hendersonville NC
With my recent relocation to the Upstate SC area, I am seeking career opportunities as an executive sales manager, administrative services manager, or team leader in the Spartanburg, SC area. I am looking to revitalize my career using my highly-developed skills and experience in senior-level operational, administrative, and sales management.
I am a dedicated manager with 20+ years of experience in retail and commercial banking, sales management, and administrative management. I consistently achieve and surpass stated goals, customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
I am a respected builder and leader of customer-focused teams, andI instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. I lead by example and ensure the execution of all sales, service, quality and operational policies.
Dec 2008 - Present
Vice President - Retail Sales Manager
First Citzens Bank and Trust
I provide Sales and Customer Service Management for a retail branch bank, including all aspects of branch operations: sales, customer service, personnel, and operations. I recruit, train, and coach 4 staff positions, with focus on professional development in conjunction with organizational goals and objectives, and I oversee of all aspects of staff performance including performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws. I provide leadership in the setting towards achieving branch and organizational goals, which results in consistently retaining our existing customer base, and expanding our customer base via proactive business development activities.
May 2006 - Nov 2008
Vice President - City President
As Market Executive, I developed and implemented a comprehensive, on-going business plan for launch of De Novo branch bank. The branch achieved office profitability within 6 months using consultative sales approaches, proactive business development activities (cold-calls, referrals), and dedicated community involvement and service. During this period, I documented best practices and benchmarks to ensure client satisfaction and retention, and consistent behavior among staff. I successfully established cross-functional relationships with critical business partners to maximize cross-selling of bank products and services, including Merchant Services, Mortgages, Corporate/Treasury Services, and Investments. I also established and enhanced the public image and recognition of the bank's name within the business community through new business development, community outreach, and aggressive networking, which resulted in a 2-year growth of loan and deposit portfolios from Zero to $35 million and $25 million, respectively (growth from 2006 to 2008).
Jan 2005 - May 2006
Vice President - Senior Commercial Relationship Specialist
I partnered with local Market President in management of local Community Banking market for 4th-largest bank in United States. Our market consistently achieved Top 10 Percentile ranking within Community Banking segment by growing deposit base by 20% annually and loan portfolio by 10% annually. I successfully and proactively solicited new business relationships through in-person calling and marketing, resulting in new deposit acquisitions averaging $1mm monthly and new loan growth averaging $1mm monthly.
Oct 2001 - Dec 2004
Assistant Vice President - Financial Center Manager
I was responsible for Sales, Operational, and Customer Service Management of 3 retail branch banks in the Brevard market. During my tenure, I increased branch deposits from #4 in market share to #1 in market share, and my offices achieved #1 ranking in regional Customer Service ranking for 2003 (top 3 in 2002 & 2004). My offices consistently achieved deposit growth of $1MM monthly and loan growth of $2MM monthly, as I provided leadership in the setting towards achieving our branch and organizational goals. These offices consistently retained our existing customer base, and expanded this base via proactive business development.
Mar 1995 - Jul 2001
Operations Manager - Assistant Finance Officer
Trend Community Mental Health Service
I successfully managed 5 satellite offices for local human services organization, including recruiting, training and supervising of 20+ staff positions. I mentored staff for professional development and career path development, with focus on meeting organizational goals for efficiency and customer service. I was also a member of the Senior Management Team, and participated in setting and achieving strategic and organizational goals. Additionally, I managed the fiscal operations of assigned programs and departments within organization.
Nov 1986 - Mar 1995
Billing and Eligibility Supervisor
National Telephone Cooperative Association
I managed the billing & eligibility department for an employee benefits administrator, which implemented and managed employee benefit programs (medical, dental, life, disability, defined-benefit pension, and 401(k)) for 500+ member companies. I recruited, trained and supervised 6 staff positions, including staff training, professional development, and coaching. During my tenure, my department consistently exceeded customer service and technical accuracy benchmarks and standards.