Work History

Work History
Jul 2012 - Present

Performance Analyst

SaskTel

Worked with the Tech division on the EPIC project to create KPIs and Metrics to help forecast, highlight business decisions and streamline workflow.

 • Creating macro enabled Dashboards

 • Identifying opportunities to improve efficiency and performance

 • Analyzing data for trends and patterns to identify opportunities for forecasting.

 • Measuring and reporting on key performance indicators using defined criteria.

Feb 2012 - Jul 2012

Knowledge Manager

SaskTel

Worked with the knowledge management team to create a highly effective and efficient knowledgebase for the customer support site. Developed overall strategy to generate traction with the customer base and evolve a technical community. Responsible for:

 • Created weekly Keyword reports to improve the search ability

 • Analyzed data to detect trends and emerging patterns

 • Created performance reports, established KPIs and departmental benchmarks

 • Created a presentation of site performance and achievements, shared with all levels of management

 • Encouraged the staff and workers to share knowledge effectively and efficiently

 • Forecasted overall company savings

 • Researched and implemented best in breed standard for knowledgebase

 • Made recommendation to areas of improvement

 • Analyzed the effectiveness of the new knowledgebase by observing its usage and evaluate its impact in terms of the organizational benefits

 • Used statistical and data analysis to sample and test existing databases, determine error rates, establish minimum quality standards, and summarize and effectively presented information to all levels of managements.

 • Created Excel macro to gather and format weekly performance report, reducing time spent by 70%

Education

Education
Sep 2005 - Apr 2011

Bachelor of Administrative Studies

York University

Skills

Skills

Presentation

I have: planned, structured and delivered effective presentations the know how to put my ideas across positively the ability to keep calm and confident the ability to select and use a range of visual aids to support my presentation to gain and keep the attention of my audience "It's not what I say, but how I look when I say it." ~ Mae West

Summary

Market Research and Project Management experience, combined with Information Technology background. Work experience includes managing marketing communication using multiple Social Media tools and techniques with strong presentation skills; and managing projects from ideation to implementation, including end-to-end project planning, scope definition, scheduling, and cost and performance metrics.

Interest

Marketing, Design, Photography, Typography, and Traveling.

Objective

I want to engage in programs and positions that push the frontiers of critical thinking in problem-solving, especially those leveraging technology and market-based approaches.