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Skills

Customer Service
Excellent customer service skills, proven experience working with customers to achieve outstanding results for customers and business.   Experienced in working with major accounts and handling their concerns with professionalism and efficiency.
Computers- Windows
Familiarity with all Windows operating systems including desktop and server operating systems. 

Interest

Computers, Photography, Music, Sports

Work experience

Billing Representative

Seattle Times

·Handled incoming service and billing inquiries

·Coordinated with field personnel to resolve delivery issues

·Assisted with special projects; tabulating data and preparing reports

·Suggested improvements to existing billing systems

Oct 1996Apr 2004

Business Support Center Representative

Verizon Wireless
  • Provided superior internal and external resolution
  • Coordinated cross divisional efforts to maintain accurate and timely equipment purchase records
  • Maintained extensive product operation information for cellular products offered by Verizon Wireless
  • Consulted on a number of IT projects planning and deploying new operating systems and programs
  • Consulted on design and functionality of intranet resources

Education

Sep 1999Jun 2002

Web design Certificate

Bellevue Community College

·Advanced Web Multimedia Authoring Certificate, June 2002

·Honors Society eligibility

·3.8 GPA

19941995

NA

Central Washington University

·Completed core undergraduate coursework

·3.4 GPA