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Summary

I know that my determination, hard-working attitude, and willingness to learn will be a perfect match for this job. My prior working experience involved various duties including: customer service, technical support, software assistance, and administration. I would implement these skills in your promotions department to add to the success of this company. My previous work experience helped me to build skills that I use on every assignment or task that I receive. I am also a Reservist in the United States’ Army which teaches me daily about commitment and respect. I know that any task that I am given I will put my best effort forward to complete it successfully and to the standard.

Work experience

20152017

Student Technician

Towson's Student Computing Services
  • Provide extensive computer-related customer service to students

and faculty members

  • Assist and coordinate with other team members for efficient customer

service with technical problems

  • Set up and maintain the ticketing protocol for assistance accountability
20142014

Front Desk Operator

L.A. Fitness
  • Provide positive customer service for members to ensure proper

function of facility

  • Maintain organizational order of front desk area to provide an

up-to-standard appearance 

Education

20142017

Communications Studies (currently enrolled)

Towson University

Bachelor of Science, Communication Studies                                        

Towson University, Towson, MD

Full-time student while working two flexible part-time jobs

Related Coursework

Advanced Public Speaking                                        

Towson University

  • Written and orally cited speeches with varying topics from storytelling,

social crisis, and sales pitches

 

Business and Professional Communication

Towson University

  • Studied efficient communication patterns within a working environment
  • Maintained group assignments and worked with teams to develop

solutions for business-related issues

 

Advanced Writing for Business   

  Towson University                                                                

  • Applied appropriate writing techniques for a business environment
  • Performed within a team to design presentations about current issues

and the implementation of social media within a business