• Successfully upgraded Sprint’s network by leading cell site migration activities, providing field engineers router scripts, and coordinating with switch technicians.

• Resolved issues on over 300 circuit orders by coordinating with internal groups as well as Sprint personnel increasing customer satisfaction and generating additional revenue.

• Issued 600+ circuit orders to upgrade cell site backhaul bandwidth allowing deployment of new 2.5 cell site radio equipment

• Quickly isolated problems with site environmental systems (HVAC, DC power, fire suppression) and worked with Sprint personnel and outside vendors to expedite repairs.
  

• Worked with EMBARQ’s Planning and ASP (circuit) engineering departments to develop better forecast models and reports used to anticipate need for additional network capacity.

• Provided guidance on the deployment of new equipment via the development and distribution of a detailed MOP that saved was provided to Engineering, Planning, and Installation.

• Issued detailed project specifications via Microsoft Office, Visio, and other programs that included Scope of Work, Justification, and Engineering (instructions and drawings) sections for nearly 1000 projects.

• Monitored network performance metrics and took corrective action to resolve bandwidth issues such as reconfiguring equipment, adding new equipment, or issuing circuit roll orders saving thousands in wasted bandwidth.

• Participated in several successful first office applications of SONET/DWDM/ethernet equipment which entailed creating installation standards, functionality testing guidelines, and acceptance procedures.

• Initiated a weekly call with Installation, Planning and vendors (if needed) to track progress on each of my 150+ active projects improving on-time completion by 25%.

• Provided engineering services for the creation of (3) MOPs for new equipment saving an estimated $12,000 in lost time.

• Increased bandwidth 300% by updating configurations on existing sites to move cell sites from TDM backhaul to fiber with no impact on existing traffic.

• Maintained EMBARQ’s wide area network hardware by running remote diagnostics tests and leading technicians through maintenance procedures to reestablish service minimizing downtime.
• Saved Sprint $26,000 in overnight callout costs and improved customer satisfaction by performing remote troubleshooting and maintainence procedures eliminating need for costly callouts.
• Consistently ranked at the top in a NOC staff of nearly 100 by resolving the most trouble tickets.

• Saved Dash (small computer hardware/office telecom equipment manufacturer) nearly $25,000 by taking over all duties from a previous worker eliminating the need to hire a replacement

• Expedited the switch to a new automated switching system and saved $90,000 in contract labor costs by replacing the contractors as a trainer

Kansas City, MO