Astrid Tonella

Astrid Tonella

  • Copenhagen Area, Capital Region, Denmark, DK

Skills: SaaS,  Customer Experience, Social Media, CRM, CMS, Direct Sales, Lead Generation, B2B, Retention

Work experience
Work experience
Oct 2014 - Present
Customer Success Advisor

Establish the customers’ success criteria and goals. Execute strategic services to deliver on these goals. Provide outstanding service to customers. Maximize customers’ adoption and success on the Falcon platform. Deliver product training (onboarding) via screen sharing or on site. Conduct customer webinars and create documentation, educational resources. Manage, own, and nurture the customer relationship. Be an expert on Falcon Social features as they are launched

Oct 2013 - Oct 2014
Social Media Business Advisor

 Call on leads provided and hold online presentations with potential customers Build, maintain and grow own pipeline Ability to manage the entire sales process from initial contact to hand off Close provided warm leads from Inbound and Lead Generation Consult enterprises on how they can use social media to generate new business Keeping up to date with the newest trends in Social Media

Jul 2013 - Oct 2013
Social Media Business Consultant

Via outbound calls(in French and/or English), meet and exceed monthly new business sales targets Identify attractive markets & enter them after profound prospecting Consult enterprises on how they can use social media to generate new business Call on leads provided by the Lead Management Team and qualifythem Keeping up to date with the newest trends in Social Media

2012 - Feb 2013
Sales Executive
THG Sports

Selling VIP hospitality packages directly to decision makers of international renewed companies Development and retention of customers worldwide Lead generating Volunteer Responsible for the Rugby Department at CBS Sport

May 2011 - Oct 2011
Marketing Assistant 
Hestesportens Medier
Marketing at (6 mois) Page1 Market research, design and analysis of surveys Social media marketing Promote and tighten relationships between the sport and the community Marketing strategy Intern/External communication Event planning for the Saturday Night Race at Klampenborg Galopbane)
Apr 2009 - Aug 2009
Assistant Project Manager
100% GOLF

Event planning for the Lexus Golf Cup organized in 16 French cities Logistics before and during competition: invitation, reservations confirmations with clients, golf courses, partners and guests. Tightening relationships with our different clients Lexus distributors and partners Post event evaluation(report, statistics, direct marketing) Conduct of a market research to develop a new competition concept Sponsorship/ partnership research

Nov 2008 - Feb 2009
Intern Communication Manager

Customer management(relationship maintenance, research of new prospects) Social media marketing through Facebook Web marketing: Search Engine optimization, establishment of the campaign AdWords Marketing and communication strategy Realization of a web marketing tutorial Elaboration of a communication tutorial for the company Product development Support

Apr 2008 - Sep 2008
Telemarketer/customer Service
TBWA\ France

Customer loyalty: canvas and solicit donors to become permanent donorsforhumanitarian associations Delivering solutions to problems concerning payment through phone, email or chat Handling and escalating customers complaints Data entry into CRM

Feb 2008 - Apr 2008
Assistant Pr
TBWA\ France

Elaboration of press releases for various French companies in different industries Follow up of the coverage with journalists Media monitoring Assist in organizing press conferences Languages French (Bilingue ou langue natale) English (Capacité professionnelle complète) Swedish (Notions) Danish (Notions) Skills & Expertise Social Media Social Media Marketing

2010 - 2012
BACHELOR in Sports Management

Marketing, strategy, promotion and consumer behavior, Sponsorship, licensing and partnership, Sports Event management, Sports economics, Sports contracts, risk management

2009 - 2010
AP Service Management

International marketing, strategy and marketing plan, Project management
Human resources management, Customer relations management with focus on:
-Service Quality , SERVQUAL,Process improvement with PDCA cycle

2007 - 2009
EFAP-Ecole Française
2007 - 2008
EFAP-Ecole Française
2005 - 2007
LLCE Norwegian
Université Paris Sorbonne