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PHARMACY MANAGER － Brighouse, West Yorkshire Promoted from the Boots Huddersfield branch as a newly qualified pharmacist to the Boots Brighouse Branch for a challenging role as a pharmacy Manager. Managed a high volume store and successfully built an excellent status to compete with surrounding pharmacies. Responsible for all aspects of pharmacy functions including purchasing, inventory control and customer service. Supervised all aspects of pharmacy retail operations including drug dispensing, order entry. Initiated and 'promoted new pharmacy service programs over 6 month period which resulted in prescription volumes and overall sales that exceeded prior years total by 20% Provided extraordinary customer care to ensure customer satisfaction and loyalty. Organised and Participated in various community events. Received a Post-graduate diploma in Medicines Use Review which allowed me to provide a medicines use review service. Introduced New surgeries and nursing homes to our PCS Model, which boosted an increased revenue. Implemented new pharmacy practice standards which resulted in an elevation YTD performance from 58% to 79% in the first four months of my promotion. Customer satisfaction scores were 81% in and 89% in. Effectively communicated with area lead pharmacist about pharmacy goal and metrics. Built and retained a base of satisfied and loyal clientele through individualised and personalised care. Supervised, coached and trained staff through Medicines counter assistant course and Dispensers course. Manage all employees in the pharmacy, including hiring, scheduling, and conducting employee reviews. Developed and continued to have a strong relationship with store management to promote teamwork between the store and pharmacy department.
PHARMACY MANAGER － Dewsbury, West Yorkshire Responsible for the opening, setup and implementation of the new Asda pharmacy in Dewsbury. Oversaw and monitored operations of startup, including setup of licensure and enrolment of third party programs such as medicare, as well as inventory and patient care. Formed very strong relations with primary care trust in introducing and establishing commissioned services for the local community. Mentored and coached 9 staff members through on boarding, open communication, training and development opportunities and performance management process. Enhanced colleague moral and productivity through consistent training and leadership. Accurately filled prescriptions, consulted with physicians on medication dosages, drug interactions, diabetic testing supplies and potential effects of prescription and OTC medications insuring for patients safety and satisfaction. Provided medication therapy management, comprehensive medication reviews, patient education, monitoring, physician consultations, patient compliance consultation and targeted intervention program. Oversee day-to-day pharmacy operations, including budgeting, achievement of business objectives, and minimising waiting times. Promoting pharmacy services and 'immunisations of all types, including travel medicine to existing and new pharmacy customers. Focus on customers needs and satisfaction, ensuring customers are provided world class customer service through use of best practices and prompt communications with physicians. Received a GOLD AWARD for best customer service. Managed and maintained inventory goalsby implementing various cost effective strategies. Successfully led key projects such as a delivery service for house bound patients which resulted in a positive outcome and increased revenue. Prepared Monitored Dosage systems for nursing homes and individual patients. Provided free health checks to promote a healthy living pharmacy. Assisted students with volunteer placements in the community. Resolved customer care issues and complaints. Conducted clinical medication use reviews and PGD services such as erectile dysfunction, asthma, travel medicine, flu vaccinations, hair loss etc. Ordered and maintained pharmaceutical supplies and medicines. Task scheduling and wage planning. Ensured all essential services were operational and introduced a number of "lAdvanced services e.g. head lice treatment scheme, NRT, EHC, substance misuse services and chlamydia screening. Increased sales by 23 % over two-year period. Customer Satisfaction score was 82%. Staff satisfaction survey was 89.7%