CCNA, MCP, HP & Brainbench Certified professional with 7+ years of technical experience in a combination of customer service, technical support, helpdesk, systems administration, and network administration in both a large user base Datacenter environment and small startup environment. Adept at IT field in Messaging, networking, security, remote administration. PC and Systems support with both hardware and software.
1. PROJECT MANAGEMENT & EXECUTIONExperience in infrastructure projects. Project Planning, Hardware finalization (Switches, Routers, Telephony, Desktops/Laptops, Backup Infrastructure, etc.), cabling Infrastructure, Data Center Designing as per the global standards. 2. LAN & WAN DESIGNING, SUPPORT & TROUBLESHOOTINGExperience in designing of the network (LAN and WAN). Operational support of both LAN and WAN, troubleshooting ongoing issues. Technologies like Frame Relay, ATM, MPLS, IPLCs, Metro Ethernet etc. Worked on Nortel and Cisco LAN, WAN & Multiplexer platforms.3. SERVER MANAGEMENT (HARDWARE, OPERATING SYSTEMS, BACKUP & APPLICATIONS)Experience on managing the Windows Servers, SQL Server, Exchange Server, Notes Server and Backup across the multiple Offices., VERITAS Backup Exec and ArcServe and using DLT/Ultrium2/Ultrium3 Technology. Experience on HP HP/Compaq Proliant, IBM Netfinity & X-series, and DELL PowerEdge.4. CAPACITY PLANNING (NETWORK, SERVER FILE STORAGE, NAS & BACKUP) Capacity monitoring of Network, Servers and Storage platforms. Conversant with tools like MRTG, HP Systems Insight Manager and other SNMP based monitoring tools.5. TELEPHONY Experience on maintaining the Telephony Infrastructure (Both PSTN and Network Phones). 6. PROCESS TRANSITIONSExperience on providing technology support for transitioning new processes into India, which includes assessing the technology requirements for the process, evaluation of various available options and suggesting the best technology / methodology.
7. LOCATION IN SUPPORT AND TEAM MANAGEMENTExperience on IT Service Delivery and Support spanning across multiple locations, with the various location IS teams reporting to me. Responsible for providing level 2/level 3 IS infrastructure support.8. BUDGETING AND COST CONTROL9. VENDOR MANAGEMENT10. DR AND BCP PLANNING AND DOCUMENTATION11. INTERNAL AUDITS AND CLIENT AUDITS