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Summary

To find myself as an integral part of an organization; promote growth of the establishment along with self-growth and seek to learn in process of serving the fraternity.

Work experience

Oct 2010Apr 2015

Lead Operations

IBM Global Process Services/Concentrix Voice

 

  • Worked with IBM GPS/Concentrix from last 4.5 years in an Australian process, Joined as a CRM executive (Band 3)-Energy Australia, Promoted to Sr. Practitioner (Band 4) in Dec 2011 & Lead Operations in Dec 2013 (Band 5).
  • Working in hardcore billing domain and handling voice and backend team, preparing end to end routine reports & relay audits.

 

  • Developing & laying down systems for client co-ordination and client relationship management as well as training and building quality conscious standard of services

 

  • To perform quality checks for operations in terms of process skills & Maintaining client database inventory in control as per SLA adherence.
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  • The role involves analyzing process gaps and run the process improvements, drive new initiatives with in operational teams.

 

  • Conduct regular Quality calibration sessions with managers to highlight errors & recommend areas of improvements

 

  • Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Mar 2008Mar 2009

Associate Trainee

Cross Domain Solutions Pvt Ltd Non
  • Tracking of Inflow and outflow mails.
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  • Providing support to clients with respect to Vehicle Insurance ID’s and necessary information.
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  • Passing information to team lead with respect to new locations across USA.
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  • Renewal of insurance policies with in TAT.
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  • Migration of Data
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Education

May 2009Jun 2011

M.B.A

Institute of Planning & Management

Indian Institute of Planning & Management

Jun 2004Jun 2008

B.Com

Bangalore University

Bangalore University

Jun 2002May 2004

HSC

Mumbai Board

Mumbai Board

ACCOLADES

>Awarded as Unsung hero in Jan 2015

>Super Talented Achiever Quarter 2- Year 2014

>Certificate of Appreciation from Client for performance, productivity & dedicated services for Quarter 3 – Year 2014

hOBBIES

>LAYING CRICKET & LISENING MUSIC