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To find myself as an integral part of an organization; promote growth of the establishment along with self-growth and seek to learn in process of serving the fraternity.

Work experience

Oct 2010Apr 2015

Lead Operations

IBM Global Process Services/Concentrix Voice


  • Worked with IBM GPS/Concentrix from last 4.5 years in an Australian process, Joined as a CRM executive (Band 3)-Energy Australia, Promoted to Sr. Practitioner (Band 4) in Dec 2011 & Lead Operations in Dec 2013 (Band 5).
  • Working in hardcore billing domain and handling voice and backend team, preparing end to end routine reports & relay audits.


  • Developing & laying down systems for client co-ordination and client relationship management as well as training and building quality conscious standard of services


  • To perform quality checks for operations in terms of process skills & Maintaining client database inventory in control as per SLA adherence.
  • The role involves analyzing process gaps and run the process improvements, drive new initiatives with in operational teams.


  • Conduct regular Quality calibration sessions with managers to highlight errors & recommend areas of improvements


  • Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.
Mar 2008Mar 2009

Associate Trainee

Cross Domain Solutions Pvt Ltd Non
  • Tracking of Inflow and outflow mails.
  • Providing support to clients with respect to Vehicle Insurance ID’s and necessary information.
  • Passing information to team lead with respect to new locations across USA.
  • Renewal of insurance policies with in TAT.
  • Migration of Data


May 2009Jun 2011


Institute of Planning & Management

Indian Institute of Planning & Management

Jun 2004Jun 2008


Bangalore University

Bangalore University

Jun 2002May 2004


Mumbai Board

Mumbai Board


>Awarded as Unsung hero in Jan 2015

>Super Talented Achiever Quarter 2- Year 2014

>Certificate of Appreciation from Client for performance, productivity & dedicated services for Quarter 3 – Year 2014