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Work experience

Mar 2013May 2015

Customer Service Representative

Dial America

Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.



High School Diploma 

Connections Academy

graduated with a 3.7 gpa


  • High customer service standards        
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Dedicated to process improvement

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