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An Administrative Assistant with over 10 years customer service experience. Ambitious, flexible team member who loves to learn. Ability to multi-task in a high paced environment while maintaining a friendly demeanor for the customer experience.


Work History


Telephone Service Assistant

Gundersen Health System

Assists with MedLink Referral Provider Service utilized by referral providers for patient consultation, transfer, or referral appointment requests; front end answers Telephone Nurse Advisor calls, accesses patient and provider schedules, confirming appointments, schedules, or to cancel appointments; responsible for paging program, including pager assignments, paging groups, activations, deactivations, and reprogramming, provides scheduling assistance and ensures complete coverage of assignment in the on-line and on-call schedule, other duties as assigned.

Aug 2010Present

Administrative Assistant

City of Onalaska- Tourism

Website management, planning special events, submitting invoices for payment, updating social media, able to utilize multiple CMS's including WordPress and Drupal, strong organizational skills, self motivated, maintaining and soliciting Onalaska Area Business Association memberships, providing tourist and local information to travelers and locals overseeing part time staff, and bulk mailings.

May 20092014

Visitor Services Associate

Perrot State Park

Customer service, renting canoes/kayaks, daily remittances. checking guests in/out.

Jun 2012Present


Ashley Oldenburg Photography

Friendly photographer for families, children, seniors and couples. Photography has been utilized for the Onalaska Tourism Department, Coulee Region Driving School, and La Crosse County.

May 2007Oct 2010

Visitor Services Associate

Goose Island Campground

Taking reservations, customer service, checking guests in/out and stocking store, and providing information.

Oct 2009Aug 2010

Front Desk

Best Western Midway Hotel

Basic customer service, balancing till, making reservations, assisting guests with check in/out.

Jun 2005May 2007

Inbound Telemarketer

The Company Store

Inbound Telemarketing - taking catalog orders over the phone, basic customer service, call center coach

Microsoft Office Suite

Using Microsoft Office Suite is a skill used everyday. From mail merges to operating documents, templates to forms. Access helps maintain a membership database for the Onalaska Area Business Association creating monthly queries, and it was a great way to compile member information while being organized. Using Excel for remitting deposits, utilizing the worksheet tab to keep records in one, simple file. Excel also helped keep track of statistics that were compiled monthly.

Social Media

Web Based Software

Experience with WordPress, Google Analytics, Constant Contact and many more web based software programs.

Continuing Education

Having graduated from college 4 short years ago, there is still learning to do! Courses have been taken from to continue to grow knowledge and skills. Attending monthly Onalaska Area Business Association meetings to learn from Coulee Region Business Leaders, the Wisconsin Governors  Conference on Tourism two years, and local summits put on by the Outdoor Recreation Alliance.

Work Photography

Work Photography - Below you will see samples of photography utilized to promote Onalaska. These ads were not created by me, but all include the photos taken to help market Onalaska.


Sep 2013Oct 2013

Introduction to Photoshop CS6

Education to Go - Online Learning
Jul 2013Aug 2013

Introduction to Google Analytics

Education to Go - Online Learning
Sep 2012Oct 2012

Fema ICS Training