Associate Degree in Applied Science
Western Technical College
Phi Theta Kappa, 3.519 GPA
An Administrative Assistant with over 10 years customer service experience. Ambitious, flexible team member who loves to learn. Ability to multi-task in a high paced environment while maintaining a friendly demeanor for the customer experience.
Phi Theta Kappa, 3.519 GPA
Graduated with honors, 3.28 GPA
Assists with MedLink Referral Provider Service utilized by referral providers for patient consultation, transfer, or referral appointment requests; front end answers Telephone Nurse Advisor calls, accesses patient and provider schedules, confirming appointments, schedules, or to cancel appointments; responsible for paging program, including pager assignments, paging groups, activations, deactivations, and reprogramming, provides scheduling assistance and ensures complete coverage of assignment in the on-line and on-call schedule, other duties as assigned.
Website management, planning special events, submitting invoices for payment, updating social media, able to utilize multiple CMS's including WordPress and Drupal, strong organizational skills, self motivated, maintaining and soliciting Onalaska Area Business Association memberships, providing tourist and local information to travelers and locals overseeing part time staff, and bulk mailings.
Customer service, renting canoes/kayaks, daily remittances. checking guests in/out.
Friendly photographer for families, children, seniors and couples. Photography has been utilized for the Onalaska Tourism Department, Coulee Region Driving School, and La Crosse County.
Taking reservations, customer service, checking guests in/out and stocking store, and providing information.
Basic customer service, balancing till, making reservations, assisting guests with check in/out.
Inbound Telemarketing - taking catalog orders over the phone, basic customer service, call center coach
Using Microsoft Office Suite is a skill used everyday. From mail merges to operating documents, templates to forms. Access helps maintain a membership database for the Onalaska Area Business Association creating monthly queries, and it was a great way to compile member information while being organized. Using Excel for remitting deposits, utilizing the worksheet tab to keep records in one, simple file. Excel also helped keep track of statistics that were compiled monthly.
Discover Onalaska social media continued to grow. The key to this is engaging visitors by tagging others, using hashtags and having a goal in mind for the specific post.
Experience with WordPress, Google Analytics, Constant Contact and many more web based software programs.
Having graduated from college 4 short years ago, there is still learning to do! Courses have been taken from ed2go.com to continue to grow knowledge and skills. Attending monthly Onalaska Area Business Association meetings to learn from Coulee Region Business Leaders, the Wisconsin Governors Conference on Tourism two years, and local summits put on by the Outdoor Recreation Alliance.
Work Photography - Below you will see samples of photography utilized to promote Onalaska. These ads were not created by me, but all include the photos taken to help market Onalaska.