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Work History

September 2017Present

Customer Service Manager

Reserve Membership

Choose candidates for hiring process, handle inbound/outbound customer service calls by answering questions or screening/routing accordingly, structuring and distributing reports, payment collections, extensive data entry, extensive Microsoft Office usage.

June 2016September 2017

Front Desk Agent

Westgate Flamingo Bay Resort

Provide five-star service to guests, check guests in and out, answer guest questions and give information.

May 2015June 2016

Courtesy Clerk

Target

Answering phones to assist guests, answer questions, provide fast and friendly service to every guest.

Education

Aug 2014Present

Associate's Degree in Psychology

College of Southern Nevada
Aug 2012Jun 2014

High School Diploma

College of Southern Nevada High School

Dual credit program designed to let students acquire college credits while finishing the last two years of high school.