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To further my professional career as a Receptionist where my ability to complete quick, detailed work and provide one of a kind customer service will enhance the productivity of your organization.

Work experience

May 2008Dec 2010


Cramer Blueprint LLC
  • Arrange meetings, iteneraries, and planner
  • Research and gather information requested
  • Accompany on trips to supervise job sites
  • Contribute to planning new ventures and ideas
  • Complete payroll and deliver bank deposits
  • Answer phone and emails, handling inquiries and delivering messages
  • Run errands and help with anything needed
Jun 2009Jun 2010


  • Check ID inaccordace with AZ state drinking laws
  • Take orders, run food, bus tables, and guarentee guests are impressed with their visit

  • Promote events, daily specials and specialty items

  • Full knowledge of beer, wine and liquor lists

Dec 2008May 2010

Shift Manager

  • Make schedules for employees and managers
  • Run shift and position crew for a productive day
  • Complete Food Safety daily
  • Head of training, holding orientation for new hires and classes for current employees
  • Handle all customer issues and requests
  • Open/close restaraunt
  • Handle all cash drawers, find and track all discrepencies
  • Balance safe, complete daily deposits, order change
  • Head of drive-thru
  • Track and keep service times within acceptable numbers
  • Keep store to Health Code and McDonalds standards

Accomplishments include taking over the training department. After talking to team, saw the lack of on the job training. Set a plan into action, and soon saw better quality food, better customer service, and interest from team for more education and promotions.  As the Manager on Duty during the yearly review with corporate, our store received a 97%, landing #1 in our region. My shifts WOW scores were 5/5, which led to receiving two Platinum Awards for Service and Customer Care.

Feb 2007May 2008


Wells Fargo
  • Order bank cards, loan and credit applications
  • Promote new services; recommend tailored to specific needs
  • Perform clerical work
  • Receive, verify and process monies and checks
  • Balance drawer and safe, prepare change orders and deposits
  • Meet month and quarter sales goals
  • Develope customer relationships; build loyalty
  • Handled large  amounts of money; trusted employee
Jan 2005Feb 2007

Lead Customer Service Associate

Circuit City
  • Engage employees in sales and service methods
  • Authorize returns/exchanges and track sales 
  • Complete service requests and credit applications
  • Responsible for safe and 15 floor drawers, balance all daily
  • Handle warranties and insurance claims
  • Inventory products in CSA, Electronics and Warehouse
  • Greet & help customers, handle all praise and complaints
  • Answer phone system, help caller or connect to department
  • Train new hires, complete store schedules and track time punches
May 2006Jan 2007

Sales Associate

Ulta Cosmetics
Dec 2003Jan 2005

Sales Associate

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May 2003Dec 2003

Grill/Prep Position

Burger King
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Aug 2011Present

Diploma in April 2012

Kaplan College


Oct 2008Oct 2013

Arizona Title 4 Liquor Certification