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Summary

With my strong experience in clerical work, employee management, and facilitating projects, I can assure you I will be an essential asset to your team. Customer service is a passion of mine as I strive to help others accomplish their goals through understanding and compassion.

Work experience

2015 AUG2016 JUN

Operations Clerk

La Bella Vista Club 

Managed and secured daily funds up to $3k. Provided information regarding operations to manager. Prepared various reports and other statistical and financial data pertaining to the activity. Provided daily secretarial duties; answered telephones, offered customer service to daily patrons and Club Members. Maintained social media accounts; cross marketed and promoted events. Facilitated and managed Club Membership(credit) accounts. Supervised slot machines, trained employees on slot regulations, rules and payouts; Supervised slot harvest and deposited up to $200k monthly.

2014 OCT2015 AUG

Event Coordinator

La Bella Vista Club 

Scheduled all special events; responsible for the execution of said events. Negotiated contracts with contractors and provided scheduling for services utilized. Assisted and revised policies and procedures for events. Managed all financial aspects and budgets attached to coordination events. Participated in the management of cultivation and stewardship of events. Hosted weekly events and ensured customer satisfaction. Improved customer service and programming for Club Members and patrons. 

2014 JUN2014 OCT

Operations Clerk

Aviano Bowling

Facility records custodian. Processed facility inventory for three cost centers Managed and secured daily funds up to $20k. Payroll analyst; held accountable for up to 22 NAF and 7 Local National personnel. Maintained office personal records and files. Supervised slot machines, trained employees on slot regulations, rules and payouts; Supervised slot harvest and deposit up to $70k monthly. 

2008 APR2016 APR

Avionics Technician 

USAF/SC Air National Guard

Performed maintenance actions on assigned fighter aircraft. Completed all tasks in timely manner while maintaining current records. Upheld UCMJ on and off duty. Continue to live by the USAF core values, Integrity first, Service before self and Excellence in everything we do. 

Awards

Civilian Cat ll of the Quarter (2014)

Cash award from assistance with project (2015)

Raise in pay due to outstanding work (2015)

Education

20062008

Central Carolina Technical College

20012005

Manning High School

Certificates

Meditec, Certification in Business Administration, 2014

Red Cross, First Aid and CPR, 2016-2018

Skills

-Efficient when meeting deadlines

-Leadership mentality

-Highly motivated

-Exceptional communication skills

-Customer service oriented

-Business operations organization

-Records management

-Proficient in Microsoft Office Suite

-Staff training and development

-Event planning and program coordination

Distance Work Experience

2011 MAY2012 NOV

Event Service Worker

Carolina Skies Club

Arranged and oversaw facility events on and off premises.Provided customer service and accurate assistance. Received payments. Maintained hardcopy/electronic records. Serviced private events. Assisted with coordination of community events.

2010 MAY2011 FEB

Private Care Provider

Private Residence

Provided care and assistance with house hold management. Planned activities and scheduled programs. Provided educational support.

2009 OCT2010 MAR

Server

Osaka Restaurant

Received payments. Provided accurate customer service. Scheduled functions and oversaw wait staff. Created employee schedules.

2007 MAR2008 AUG

Program Coordinator/Clerk Assistant

Bright Beginnings Day School 

Planned and maintained activities in the program. Oversaw employee performance evaluations. Provided educational support for youth up to 12 years. Maintained records. Ensured compliance with all established directives. Provided employee training in accordance with facility and DSS standards. Payroll analyst; accountable for 19 employees. Collected fees and dues. Performed secretarial duties.

2006 MAR2006 NOV

Assistant to Program Coordinator

New Horizons/Clemson University

Exercised tact and diplomacy in dealing with program participants and DSS administration. Successfully demonstrated in-depth knowledge of facility procedures, e.g. health and safety sanitation, indoor/outdoor hazard recognition, reporting and preventing child abuse, and daily schedule and activity planning. Developed and implemented schedules and plans. Created and maintained program participant progress files. Provided clean means of communication with State regulations administration. Completed monthly reports.