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Work experience

Feb 2011Present

Account Manager

Travelers Insurance

Provide exceptional, efficient service on behalf of Travelers Select small business accounts

Collaborate with Account Executive on business owner package, worker’s compensation, business auto, and commercial umbrella policies to maintain positive agent relationships, ensure customer retention, and drive market growth in the Midwest territory

First point of contact for sales/agency force for account inquiries, new business quotes, endorsement processing, and policy service items

Manage large renewal accounts with $20,000 or more premium; establish price points to ensure profitability, identify potential underwriting issues, and cross-sell other lines of business 

Nov 2008Feb 2011

Senior Service Advocate

Farmers Insurance

Serve as a liaison between corporate and agency force

Determine and enforce eligibility for new business/renewals on personal lines auto and fire policies

Incorporate system and product expertise into advising, training, and assisting Farmers agents

Analyze risk based on consumer reports, inspections, driving records, loss frequency, and unfavorable exposures

Strengthen agent’s book of business by recommending appropriate product/package types, establishing rating tiers, and promoting multiple lines of business

Process complex billing transactions, coverage changes, and cancellations

Aug 2006Dec 2006

Publicity Intern

Andrews McMeel Publishing

Wrote and edited press releases to promote release of gift books

Assembled press kits for publicity mailings, assisted publicity department with administrative tasks


Aug 2010Present

Master of Science

University of Kansas

Study Abroad

University of East Anglia

Bachelor of Arts

University of Kansas


To create, engage, and inspire.


My writing is creative, effective, convincing, imaginative, clear, concise, clever, and many more adjectives to boost. I've been writing my entire life, and this skill enables me as a better business communicator. 
Software Skills
Microsoft Word, Excel, Powerpoint, Exchange; Mac OS, Adobe Writer & InDesign, Lotus Notes, Travelers Issue Express Net & S-Desk, Farmers eAgent Dashboard, Paperless Document Retention