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Work experience

2016-02Present

Cargo Customer Service Agent

Delta Airlines

Delivered exceptional customer service resulting in LAX ranking top in export cargo sales. 

Confirmed customer shipping reservations and correcting airway bill information to ensure proper charges and payments for freight services.

Enforced safety screening procedures regulated by the FAA and TSA resulting in safe transport for cargo and passengers aboard Delta flights. 

Actively monitored flight scheduling and aircraft specification to ensure efficient transport of all accepted freight. 

Verified correct handling and procedure of shipments containing time sensitive cargo and dangerous goods.

2013-042015-12

Lead Sales/ Visual Merchandising

Tilly's

Earned position of Lead Sales after demonstrating superior customer service.

Coordinated visual merchandising updates and creatively marketed store resulting in large company projects with corporate merchandising team.

2010-062012-12

Floral Designer

Kroger Company

Responsible for knowledge and care of entire floral department.

Assisted customers in selecting products, floral arrangements, balloons and gifts, and custom made orders.

Creatively designed floral arrangements and gifts leading to increased customer loyalty and higher sales.

Expanded customer base resulting in increased sales and customer satisfaction .

Familiarity with inventory checks and POS systems.

Skills

Animal health & reflexology, animal behavioral psychology analysis, use of computer & online softwares, and POS systemsWarehousing and freight transportation, forklift and ETD certified
Animal healthcare

Strengths

Creativity

Perceptiveness

Enthusiasm 

Attention to Detail

Adaptability 

Eagerness

Weaknesses

Perfectionism 

Self-Criticism

Impulsiveness   

Restlessness 

Education

2011-012012-12

Studio Arts

Georgia State University

Minor in Psychology 

Offered NCAA scholarship for softball 

2007-082009-05

Education/ Studio Arts

Coastal Carolina University

Recipient of NCAA Scholarship for Softball

Awarded Dean's List for Academic Excellence 2009