Cargo Customer Service Agent
Delivered exceptional customer service resulting in LAX ranking top in export cargo sales.
Confirmed customer shipping reservations and correcting airway bill information to ensure proper charges and payments for freight services.
Enforced safety screening procedures regulated by the FAA and TSA resulting in safe transport for cargo and passengers aboard Delta flights.
Actively monitored flight scheduling and aircraft specification to ensure efficient transport of all accepted freight.
Verified correct handling and procedure of shipments containing time sensitive cargo and dangerous goods.