• High performing Senior Analyst with 6 years experience and a track record of applying appropriate methodologies and practical solutions that meet business needs whilst minimising risk.
  • Expertise in building/optimising operational processes and measurement systems to maximise business results.
  • Outstanding project manager able to apply Waterfall, Prince2 and Agile methodologies with experience working in multiple complex projects and programmes.
  • Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on projects and maintain collaborative relationships.
  • Exceptional problem-solver with keen ability to resolve issues, build and deploy enhancements, analyse/define business process improvements, define, design, develop and implement highly successful solutions.
  • Skilled strategist who transforms strategic plans into deliverable solutions and benchmarks performance against key operational targets/goals.

Work History

Work History
May 2015 - Present

Business Analyst ☆ Smart Meter Installation

British Gas Business
  • Driving the Operational performance delivery, developing, maintaining and operating a suite of operational reports and providing insights that support the business in making key decisions and achieving the government mandatory deadline.
  • Reporting and communicating performance and results from tactical and strategic improvement initiatives through Smart Steering Committee.
Jan 2015 - May 2015

Deputising Operations Manager | Smart Installation

British Gas Business
  • Responsible for rolling out Smart meters to all of our customer’s sites in line with the government’s mandate which has a deadline of the end of 2020.

  • Leading the Smart Delivery team, developing and coaching new project managers to ensure the delivery of strategic install plan and meet regulatory obligations.
  • Working with the wider BGB business to identify opportunities to roll out Smart where it delivers the most benefit and most importantly prioritise customers sites where there is a regulatory requirement to exchange the current meter.

Oct 2014 - Jan 2015

Business Analyst | Smart Metering Installation

British Gas Business
  • Loaned to the BGB Smart Delivery Team to expedite the delivery of Mandated roll out of Smart Meters to customers.
  • Optimising the opportunity profile, purging static pipeline and providing a 50% improvement to completion rates by YE.
  • Implemented a governance structure to track, manage and log risk, actions, issues and decisions.
Feb 2014 - Oct 2014

Business Analyst | Outsource Migration Support

British Gas Business
  • Supporting the operation transformation stages of Billing system replacement, providing outsource migration support services to offshore teams.
  • Upgrading existing offshore processes to ‘lift and shift’ legacy workflow in order to offer support to onshore teams affected by people transformation.

  • Partnered with onshore and offshore stakeholders to facilitate migrations, delivered the planning and control of the allocation and alignment of resource to strategically and tactically manage workflow priorities, and maximise overall recovery rates whilst minimising risk and ensuring quality.

Jun 2013 - Feb 2014

Business Analyst | Workflow Planning

British Gas Business
  • Worked collaboratively with the Operations Senior Leadership team to redesign the Monthly Business Review material and shape the delivery of messages to align with strategic priorities.
  • Developed and integrated an optimised feedback solution for onshore-to-offshore referrals, with scope to further upscale to all operational teams as an integrated feedback loop.
  • Utilised the SharePoint platform to provide collaborative tools for project management, event planning and management of large presentations.
Dec 2012 - Sep 2013

Business Analyst | Operational Transformation

British Gas Business
  • Developed back office work management solutions, ensuring the business requirements are met and the end product user interface is designed for user experience.
  • Designed and implementing an optimised workflow model for the Corporate Markets Business Movers team.
  • Developed the tools and controls to enable centralisation of key billing processes.
  • Developed a suite of reports, dashboards and KPIs for key billing processes.
Feb 2011 - Nov 2012

Business Analyst | Must Inspect

British Gas Business
  • Developing tactical and strategic management information, providing insight and recommendations to drive business unit focus to meet year end goals.
Feb 2012 - Sep 2012

Business Analyst | 3rd Party Project Manager

British Gas Business
  • Adopting an umbrella approach to successfully manage stakeholder relationships to a 3rd party service provider. Filtering multiple complex project requirements through a central source, delivering a 50% improvement to operational workflow.
Feb 2010 - Feb 2011

Business Readiness Manager

British Gas Business
  • Serve as lead business readiness manager for the replacement of key industry data flow management systems through a large IT transformation programme, delivering the functionality and technology for British Gas to take ownership of Meter Operations activity.
  • Delivering the end-to-end business readiness activities enabling SAP to process Electricity Industry Data Flows, working across Waterfall business delivery and Agile IS project methods.
Jun 2008 - Sep 2009

Business Analyst | Operational Transformation

British Gas Business
  • Supporting the business model transformation of the Cardiff office to Premier Energy, serving as a process expect to map processes, partner with Learning & Development teams to develop, plan delivery of training and deploy learning into the workforce.
Jul 2003 - Jun 2008

Customer Services

British Gas
Oct 1999 - Jul 2003

Military | Weapons Engineer

Royal Navy
  • Part of the team that detects the incoming threats to the ship, identifying targets and
    making crucial tactical decisions. Using radar to assess what is happening in the surrounding environment and passing the information to the Warfare Officers. Also operating and maintaining the ship’s weapon systems.


1992 - 1997


Heolddu Comprehensive