Specialties

Customer development  • Agile & Lean Implementation for dev teams • Marketing Strategy & Execution • Community Building & Engagement Technical Writing • Project Management • Strategic Partnerships

Relevant Experience

Work History
Oct 2014 - Present

Technical Product Owner 

Waffle.io by Rally Software

- Implementing Enterprise Lean Startup methodology for a team of five within Rally Software
- Reporting and monitoring of key metrics using Mixpanel, Intercom, and Google Analytics
- Writing documentation and creating help videos for user enablement and support 
- Facilitation of agile product development: overseeing process, leading planning and retrospective meetings, demo'ing new functionality to stakeholders and customers 

- Customer advocacy and community management: user spotlights, ownership of customer support and enablement, and regular customer empathy interviews

- Conduct regular demos of the product and its integrations to internal Rally employees, external prospects, and current customers

- Ownership of social media and marketing strategy, blog, and all outgoing/external communications

- Enablement of internal and external product advocates for the purpose of business development and growth

- Drive key decisions in product development to drive growth of ~30% m/m

Sep 2013 - Oct 2014

Customer Development

Waffle.io by Rally Software

- Interviewed 5-10 users per week to learn more about our customer segment and their needs
- Relayed findings to development team to provide insight into what to build next
- Ownership of all customer development, support, enablement, and experience for product

May 2012 - Aug 2013

Customer Experience Engineer

AgileZen by Rally Software

- Maintained knowledge base and support forums in Tender & UserVoice
- Migrated knowledge base from Tender to UserVoice for improved community experience
- Acted as point of contact for sales inquiries, application on-boarding, product training, and support
- Acted as liaison between customers and engineering team, presenting feedback and reporting issues 

Jun 2012 - Jul 2013

Sales Consultant

Pendergrass Academy of Martial Arts

- Part-time sales and assistant instruction for my Brazilian Jiu Jitsu school in Wake Forest, NC
- Managed incoming sales inquiries, from lead to closing
- Met and exceeded monthly sales goals, doubling student enrollment within one year

Jan 2011 - May 2012

Product Development Manager

Contactology

- Owned the product roadmap and communicated progress to internal stakeholders
- Transformed development cycle from 4-6 week increments to 2-3 week iterations using Scrum
- Led company-wide bimonthly product demos for newly shipped features, sprint planning meetings, daily standups, and regular retrospectives

2007 - 2010

Program Manager

Oxford Tutoring

- Managed tutoring programs for after-school on-site and in-home tutoring programs for grades K-12
- Trained and supervised 25 tutors across three different school sites
- Developed SAT English prep and K-12 English/Language Arts curriculum 
- Participated in regular meetings with stakeholders to ensure program efficiency and compliance



Volunteering

CityCampNC (Code for America), Head of Marketing Committee 
March 2015 - Present

I led the marketing efforts for the 5th annual CityCampNC, a 3 day event in Raleigh, NC, focused around bringing citizens, government, and businesses together to openly innovate and improve our quality of life through technology.

Splat Space, Cofounder 

September 2010 - January 2012

As cofounder of Splat Space, I organized the initial efforts for starting the Triangle's first hacker/ maker space, located in Durham, NC. Splat Space is a member-driven non-profit organization, open to anyone interested in science, robotics, general technology, art, crafting, and learning.

Interlock Rochester, Treasurer & Founding Member
January 2009 - June 2010  

As a founding member of Rochester's first hacker/makerspace and first treasurer, I led the incorporation of the organization, managed incoming memberships, collected membership dues and donations, updated all external and internal facing membership materials, maintained financial records, presented monthly financial report, and organized promotional events to attract new members.

Education

Education
2004 - 2009

Bachelor of Arts, Organizational Management, English

California State University, San Marcos & Ashford University

Certifications

Certifications
May 2013 - Present

Certified ScrumMaster

Scrum Alliance