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Ashley Burruss

                            2734 White Pine Way Charlottesville Va 22911                    (434) 806-7224

Work experience

Sep 2013Present

Senior Assistant Manager

Kirkland's Home

Competencies included in position include

Modeling the Way, motivation, team building, coaching, training, customer committment, execution, verbal and written communication, merchandising, delegation, time management, prioritizing, recruiting

Customer Experience

  • Identify and respond promptly to Customers needs.
  • Ensure a consistent and fulfilling Customer experience.
  • Establish and maintain relationships with Customers to increase sales growth and repeat business through credit card, email and designer program.
  • Create schedules that meet customer traffic needs.


  • Assist in Hiring, Train and the Developing a strong store team to provide an inviting, enjoyable, and fulfilling shopping experience to all Customers.
  • Hold self and others accountable to maintaining all Kirkland’s policies and procedures.
  • Manage employee performance by providing consistent and timely performance feedback to the team in partnership with the Store Manager.
  • Help resolve conflict for both employees and customers.
  • Recognize and celebrate performance.
  • Promote a fun, caring, safe, and productive work environment.
  • Support the Open Door Policy with all Team Members.
  • Support an open and professional environment of exchanging information.
  • Communicate clearly and effectively both verbally and in written format.


  • Assist in timely completion of all auditing paperwork and opening and closing procedures as outlined by the Operations Manual.
  • Deliver store’s daily business goals and meets weekly sales goals as established by the Store Manager.
  • Assist in the planning and executing of promotional and merchandising plans while maintaining presentation standards as directed by the company.
  • Work in partnership with the Store Manager to protect and maintain company assets and resources.
  • Enter new hire information into the company’s HR system.
  • Complete I-9 forms for new hires in the company’s I-9 system.
  • Enter inventory adjustments regarding damaged merchandise pursuant to the company’s damage control program.
  • Adjust time entries as necessary
Jan 2011Oct 2013

Team Member

Kirkland's Home

Customer Experience

  • Greeted and acknowledged all Customers.
  • Built a rapport with Customers to establish repeat business.
  • Supported G.U.E.S.T. Program.
  • Showed merchandise that provides solutions to Customers needs.


  • Worked effectively with Team Members
  • Chose a positive, can-do attitude
  • Supported a fun, caring and safe work environment
  • Verbally communicated clearly and effectively



  • Understood store operations as it relates to register transactions, freight processing, merchandise placement and product replenishment.
  • Assisted in floor moves, visual display maintenance and housekeeping.
  • Assisted in the coordination of the freight flow process to ensure sales floor representation of all merchandise.
  • Assisted in maintaining an efficient and organized stockroom.
  • Assisted in maintaining merchandise pricing and the accuracy of inventory levels.


Aug 2011Jun 2012

Piedmont Virginia Community College
Aug 2010Jun 2011

School of Education

Longwood University

Liberal Studies - Elementary Education

Aug 2006May 2010

Advanced Studies Diploma

Fluvanna County High School


Apple Product Proficiency 
IBM Registers
POS and BOS proficient
Microsoft WIndows
Microsoft Office 
Word, Excel, Outlook,Photo Editor


Helen Dugger Associate Director of Financial Aid, UVa School of Law


Carolyn Needham  Store Manager Kirkland's Home


Autumn Meadows Property Manager North Charlottesville Self Storage