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Summary

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with unsurpassed interpersonal skills.

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Resourceful team player who excels at building trusting relationships with customers and colleagues.
Experience

Work History

2016

Banquet Supervisor

Westin Hotel Al Habtoor City Pre Opening Dubai

▪Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down and side work
*Scheduling, manning, training, administrative and operational tasks
▪Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
▪Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
▪Work closely with Director of Food & Beverage and Event Coordinator to plan all events.
▪Supervise Uniform Control. Record uniforms issued to staff and ensure the uniforms are returned. Separate dirty uniforms for cleaning.
▪Ensure front and back of the house are maintained in a clean and orderly fashion. • Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
▪Promotes and maintains the highest level of customer service to all BCC guests. Uses a cash register or point of sale system as needed.
▪Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts.
▪Performs other job related duties as assigned

.Attends all staff meetings as required by management.
▪Perform monthly inventory of all Banquet Equipments e.g. Silverware, Chinaware, Glassware etc.
▪Create supplies requisitions and purchase orders in Birchstreet.
Banquet Clo 

Worked as a Task Force in Nusantao sea Kitchens Resturant

Fourseasons Hotel Doha Qatar


Worked as a Task Force in Il Teatro ( A Italian Fine Dinning Resturant)

Fourseasons Hotel Doha Qatar

Worked as a Task Force in the Cigar library bar

Fourseasons Hotel Doha Qatar


Worked as a Task Force in Pool & Beach in Alfresco Resturant and The Beach Party as well

Fourseasons Hotel Doha Qatar


Worked as a Task Force in Room Service

Fourseasons Hotel Doha Qatar


Worked as a Task Force in Seasons Tea launge

Fourseasons Hotel Doha Qatar


Mar 2015Dec 2015

Banquet Captain/ Designated Trainner

Fourseasons Hotel Doha

Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift; including set-up, reception, event tear-down and side work
*Scheduling, manning, training, administrative and operational tasks
▪Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event.
▪Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s).
▪Work closely with Director of Food & Beverage and Event Coordinator to plan all events.
▪Supervise Uniform Control. Record uniforms issued to staff and ensure the uniforms are returned. Separate dirty uniforms for cleaning.
▪Ensure front and back of the house are maintained in a clean and orderly fashion. • Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.
▪Promotes and maintains the highest level of customer service to all BCC guests. Uses a cash register or point of sale system as needed.
▪Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts.
▪Performs other job related duties as assigned.
▪Attends all staff meetings as required by management.
▪Perform monthly inventory of all Banquet Equipments e.g. Silverware, Chinaware, Glassware etc.
▪Create supplies requisitions and purchase orders in Birchstreet.

Jan 2014Feb 2015

Banquet Closing Shift Leader

Fourseasons Hotel Doha

Meet and greet event organizers for any set up details and special requirement.
▪Responsible for making the function space visually appealing and presentable according to the guests' expectation.
▪Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
▪Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
▪Responsible for consistently implementing the service standards and operating procedures in the banquet core standards.
▪Provide unique and creative ideas to enhance meetings & group experience.
▪Possess in depth Knowledge of Food and Beverage preparation and presentation
▪Supervise team during the set up and event preparation.
▪Guide the Banquet servers in set up of tables and place settings.
▪Be familiar with all current and upcoming event details.
▪Resolve staff and guest concerns quickly and efficiently.
▪Should be able to work under pressure and also work in long or break shifts.
▪Oversee banquet events using Delphi.
▪Responsible for monthly inventory.
Banquet Server

Dec 2013Dec 2014

Banquet Server/ Designated Trainner

Fourseasons Hotel Doha

Gather and transport all supplies needed for the setup of a function including, but not limited to, silver, china, linen, skirts, glassware, condiments, etc
▪Setup buffet tables according to hotel and function requirements as well as with a creative flair.
▪Set all tables, side stands and back of the house areas for functions according to service standards.
▪Assist in the placement of any food items in a function room for a display or a buffet and the ability to serve from a buffet line.
▪Prepare the proper mis en place for any function.
▪Serve all food and beverage functions according to the standards set forth by Four Seasons Hotels.
▪Pay attention to the needs of all guests in the function room providing them with dependable, punctual and enthusiastic service.
▪Ensure all tables and chairs are set and the function room is clean and neat prior to leaving for the shift.
▪Ensure all food and beverage items have been returned to the kitchen or to the Captain of the function
   Train and evaluate employees -Excel in guest satisfaction -Restaurant objectives and financial management -Organize and coordinate...

Nov 2012Dec 2013

Banquet bus Person 

Fourseasons Hotel Doha

Maintains the cleanliness and sanitation of the dining area, including all tables and chairs.

Restocks the dining room and side stations with tableware, flatware, utensils, condiments and linen.

Always maintain adequate supplies in the side station when the restaurant is open.

Prepare all beverage required for service, including coffee, iced tea and hot water.

Fill up the curate set and other condiments.

Greet guest after they are seated.

Reset tables with fresh linens and set the table according to the meal period.

Pick up food from kitchen and bring to the side stations.

Assist restaurant servers to serve the guest.

Pour water and refill coffee and tea cups.

During busy periods assist servers by serving food and beverage to guests.

Perform outlet opening duties such as setting tables, chairs, Chef in dish or chaffing dish, printing item / dish names for placing in front of the dishes.

Cleaning side stations and stocking and replenishing side station supplies.

Emptying and cleaning food preparation carts.

Cleaning the coffee urn and the bread warmer.

Returning soiled linens to the laundry.

Collecting fresh linens and taking them to the restaurant / room service / banquet room.

Flexibility and adaptability to a changing clientele and environment.

Other duties deemed necessary by Supervisor, Manager and/or Department Director.

Responsible for conducting all responsibilities in a professional and ethical manner.

Responsible for maintaining a consistent, regular attendance record. 

Nov 2005Feb 2007

Head Waiter

Magnolia Resturant  India ( Kolkata )

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
To communicate with other Restaurant staff and departments.

To assist the Restaurant Manager and his Assistants in keeping the morale of the Team up through social and educational events.
To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilised at all times. To assist with mise en place through distribution of tasks and 

to ensure the monitoring and

completion of tasks is done properly and in time allocated. To take responsibility for service in the area of the Restaurant under your responsibility

during your shift.

Dec 2004Sep 2005

Dinning  Server

Gulf Catering Company Iraq

Serve food to the US armyin a private dinning hall.

Provide personal service to the base commander of the US Army Camp.

Dec 2002Nov 2004

Resturant Server India ( Kolkata )

Hotel Kenilworth

Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
▪Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items
▪Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
▪Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
▪Prepare mixed drinks for service to your customers table.
▪Properly open and pour wine at the tableside.
▪Obtaining revenues, issuing receipts, accepting payments, returning the change.
▪Performing basic cleaning tasks as needed or directed by supervisor.
▪Filling in for absent staff as needed.
▪Assisting with special events as needed.
▪Greet all guests and owners warmly with an appropriate greeting.
▪Adhere to grooming and appearance standards consistently.
▪Understands and can communicate products and services available

Education

Dec 2014

Certified Designated Trainner Program

Fourseasons Hotel Doha


Jun 2014

The Global Fourseasons Hotels & Resorts Program Entitled ( Food & Bevolution )

Fourseasons Hotel Doha


Mar 2001Sep 2001

Hospitality / Catering Course Trainning

Grand Hotel India ( Kolkata)


19961997

High School Diploma Or GED Equivalent Required

St . Anthonys High School


Top Skills                    

Food


Banquets


Customers Satisfaction


Menu Develpment


Food & Beverage


Good Command

Good Command Of Microsoft Office Tools

Leadership

Leadership : Currently Responsible For A Team Of 9 Members. Training Skills :

Good Ability

Good Ability To Adapt To Multicultural Environments, Gained Trough My Work Experience

Birchstreet


Lotus Notes


Awards 

Certification For The Best Employee Of The Month

References 

Manual Santosh / Director Of Food & Beverage At Fourseasons Hotel Doha Qatar

Asiri Mudali / Director Of Banquets At Fourseasons Hotel Doha Qatar

Vishal Sasane / Pool & Beach Asst Manager At Fourseasons Hotel Doha Qatar

Georgia Silvestari / Il Teatro Italian Fine Dinning Resturant At Fourseasons Hotel Doha Qatar

Personal Details

Birthday- 15 September 1983

Marital Status- Married

Religion- Christian

Passport Number - J 8743617

Date Of Issue - 14/11/2011

Date Of Expiry - 13/11/2021

Languages Known - English , Hindi , Bengali

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