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Work experience

Apr 2012Present

Manager - Operations

Kalypso Adventures, Kerala, India
  • In Country Agent for World Challenge (India South)
  • Planning and conducting recce for developing new products / itineraries.
  • Identifying sustainable community projects for World Challenge and other
  • organisations offering youth expeditions.
  • Liaising with tour operators, schools, accommodation and transport providers and other concerned parties.
  • Assessment of risk involved for various activities.
  • Budgeting and organizing of adventure based tours (from small family trips for 2 people to youth expeditions and charity challenges with bigger groups of up to 100 people).
  • Pre-Trip briefings for clients and guides through presentations and personal
  • interactions.
  • Handling back end operations for ongoing tours.
  • Feedback analysis and incorporating required changes to maintain and ensure high level of customer service.
  • Planning and organizing of annual staff trainings
  • Part of the core team in planning and organizing charity challenges in India
May 2011Mar 2012

Tour Consultant

Budget Tours, Kerala, India
  • Prepare cost effective travel plans and provide excellent customer services.
  • Handle all telephonic and walking enquiries.
  • Responsible for marketing and selling the special packages and hotel related
  • products.
  • Arrange accommodations according to the customer specification.
  • Facilitate ticket bookings
  • Recognized for excellent services for just satisfying client equirements

Education

Jul 2008Jun 2010

Master of Tourism Administration

Mahatma Gandhi University
Jun 2005Mar 2008

BA English Literature

Mahatma Gandhi University

Skills

Communication