Ash Hibbert

  • Melbourne VIC
Ash Hibbert

Work History

Work History

Documentation Officer

University of Melbourne

* RESPONSIBILITIES: - Provide help desk support over the phone and with BMC Remedy.- Supported Change Management team with internal, online communication. - Provide training and support to end-users of the CMS throughout the university. - Maintain several staff intranets using Dreamweaver and the MySource Matrix CMS. - Document the University’s up-and-coming TechnologyOne Student Management System. * ACHIEVEMENTS:- Wrote content for and developed an extensive context-sensitive online help system- These linked to interactive process maps within the new Student Management System.

Technical Writer

IGC Dorel

* RESPONSIBILITIES: - Supporting the Quality Assurance and Marketing teams.- Abiding by internal style guides, commercial specifications and standards.- Writing and designing technical manuals, publications and logistics support documents.* ACHIEVEMENTS:- Developed a house style guide used throughout the organisation.- Built templates for user guides - maintaining brand and publication consistency.

Sep 2012 - Present

Web Project Coordinator

Monash University

* RESPONSIBILITIES: - Coordinating clients, stakeholders, content developers and web designers. - Designing and implementing websites as part of the Monash Web Presence Project. - Business Analysis, User Acceptance Testing, Quality Assurance, User Experience Design.* ACHIEVEMENTS:- Created collaborative online environments using the Google Drive suite of applications.- This facilitated the close cooperation of content owners, web developers, and web writers. - Improved processes around the design, development, build and testing of new websites. - Created a highly automated site Discovery system using CMS and Google Analytics data.- This system rapidly reports on the structure and user behaviors on existing sites.- Wrote and promoted a collection of best practice guides to facilitate our self-service model.

Jun 2011 - Aug 2012

Web Support Team Leader

Monash University

* RESPONSIBILITIES: - Management of eight Web Designers.- Liaising with internal clients and stakeholders.- Interviewing and profiling senior Monash lecturers.- Ensuring high-quality and expedient updates of Monash’s top-level web pages.- Web site testing, writing and editing website content, and developing documentation.* ACHIEVEMENTS:- Developed user guides to help facilitate a self-service model.- Developed and maintained a central document tracking system for the Media team. - Re-engineer processes for development and implementation of social and digital media.- Transitioned team to a standardized job tracking system that included automated reporting.

Jul 2010 - Jun 2011

Technical Writer and Training Designer

Victoria University

* RESPONSIBILITIES:- Preparing clear, concisely written client-facing documentation.- Working with Business Analysts and Subject Matter Experts to map business processes.- Communicating technical and business information on the new Student Management System. * ACHIEVEMENTS:- Development of interactive eLearning multimedia.- Wrote an extensive collection of 'Work Instructions' and user guides.

Apr 2002 - Mar 2003

Technical Writer

AMC Enterprises

* RESPONSIBILITIES:- Writing and designing training documentation and online marketing material.* ACHIEVEMENTS: - Streamlined the processes around the writing and publication of user guides.- Increased the traffic to our website through improved design, content, and SEO.

Nov 2000 - Feb 2001

Training Officer

Online Learning Australia

* RESPONSIBILITIES: - Assisting in the structuring and accessibility of training packages.- Researching and writing educational material to be studied online by TAFE students.* ACHIEVEMENTS- Contributed to Information Architecture and User Experience Design.

Education

Education
Jun 2008 - Jun 2009

Master of Arts

University of Melbourne

Graduates of this course are equipped to contribute to policy discussion and development in a wide range of professional, institutional and industry settings.

2006 - 2008

Master of Creative Arts

University of Melbourne

This research degree prepares graduates for positions of leadership in the creative arts as theorists and practitioners who bring a critical perspective to arts practice. I undertook a research specialization in creative writing - my thesis combined a dissertation with creative work.

2004 - 2004

Graduate Diploma

University of Melbourne

With the help of this course, I gained broad experience of writing across a range of genres; developed an understanding of the writing workshop process and the opportunities for writing development it offers; and developed an understanding of the processes and choices involved in my own creative writing.

2003 - 2003

Bachelor of Arts (hons.)

University of Melbourne

Through this course, I developed broadly based skills in the processes of writing and revision, and gained expertise and practical experience across a range of genres, styles and professional environments. In all writing and editing units, the emphasis was on publication or the achievement of professional standards.