* RESPONSIBILITIES: - Provide help desk support over the phone and with BMC Remedy.- Supported Change Management team with internal, online communication. - Provide training and support to end-users of the CMS throughout the university. - Maintain several staff intranets using Dreamweaver and the MySource Matrix CMS. - Document the University’s up-and-coming TechnologyOne Student Management System. * ACHIEVEMENTS:- Wrote content for and developed an extensive context-sensitive online help system- These linked to interactive process maps within the new Student Management System.