Mark has over 15 years of IT experience as a Business Systems Analyst, including over 14 years at an advanced level and have worked with large teams to build enterprise systems from beginning to end in the banking and brokerage industries.
His experience covers management of process re-engineering projects, feasibility studies, developing commitments to deliver; data gathering, and extraction, data mart design and construction and introduction of Business Intelligence tools.
He has developed implemented and executed Quality Assurance [QA] strategies for departments and groups as well as detailed test plans which have been executed to ensure quality deliverables.
He has implemented an SDLC Process & QA strategy, including documentation into a company that did not have a structured development environment or planned QA methodology.
He has been responsible for all QA strategies, deliverables and implementation testing of Retail Risk products and services provided to RBC Internal Audit Service field auditors.
He has implemented, change management and process reviews both at the system and operational levels.
He has developed and provided training and mentored junior BAs on complex systems and system redesigns as part of project implementations and reviews of existing systems.
He has coordinated multifaceted projects with numerous internal departments and external vendors, managed project planning, timelines and budgets and has presented project reports and other material project information to management at all levels of the organization.
He has worked in diversified environments for major financial institutions with large integrated systems and for the General Counsel of a major brokerage company where he engaged with brokers, brokerage traders, trading systems, brokerage-trading data, and know-your-client data, Margin Lending, brokerage fees and commissions to develop a comprehensive trading monitoring and credit management system.
He worked for ay years in Internal Audit Services [IAS] of RBC, where he was responsible for all Retail Risk Lending systems, Loans, mortgagees, VISA, Overdrafts, Leasing, designed and constructed the IAS Datamart for Retail Credit Risk Auditing.
He has worked with Point of Sales Systems [POS] at different levels including Moneris Solutions and within his own consulting business which includes web based technologies and advising on obtaining merchant status, ecommerce shopping carts, open source and Microsoft, and POS terminals.
He was involved with the data analysis and population of both cleansed and non-cleansed data into a Retail Credit Data Warehouse for Basel II reporting, and a major credit card processor where he lead the redesign and implementation of new high-speed statements for high-speed printing.
He honed his extensive experience with project management methodologies, corporate standards, and procedures and solid experience working with the business and IT stakeholders, as well as taking care of the projects status, planning, scope change, budgeting, and team effort coordination to ensure the project success.