Download PDF


Engagement Manager with 10 years experience in IT service delivery in BFSI domain

Work experience

Nov 2014Present

Program Manager

L&T Infotech
  • Involved in the analysis and freezing the BRD of specific countries where product is to be implemented.
Aug 2008Nov 2014

Engagement Manager

Genpact Headstrong 
  • Client Engagement manager, executing multiple projects for the product across geographies.
  • Managing migration and implementation by working on integration solutions to align with the business requirements.
  • Grown the account by 100% by presales with different entities and providing solutions and resources to implement the same.
  • Gap Analysis, involved in execution of delayed/troubled projects with minimal business impact and maximum efficiency.
  • Ensure compliance to project delivery schedules and other SLA parameters
  • Optimize resource utilization to maximize productivity
  • Align deliverables to business requirements of clients
  • Enhance client satisfaction through implementation of process improvement initiatives and maintenance of client metrics
  • Guide team members in resolution of client specific issues & incidents
  • Coordinate activities related to effort estimation, resourcing & billing, analysis of technical & business gaps and mitigation of risks
Jan 2007Aug 2008

Application Consultant

IBM India
  • Functioned as System Integrator (Payment Systems), Technical Consultant (System & Application (Flexcube)) and as System Consultant for channels like ATM, AWB, NEFT, SWIFT, POS, IVR
  • Involved in collation of requirements and enhancement of systems

Liaised with the client and base team with regards to analysis, development

Feb 2005Nov 2006

Associate Consultant

i-flex solutions
  • Involved in collation of requirements & enhancement of systems
  • Defined design & functional specifications for implementation of ATM/POS module of Flexcube
  • Maintained regular interaction with clients & base team in India pertaining to analysis, development, Implementation and post-implementation support
  • Involved in coding, design, support and implementation
  • Ensured offshore support for interfaces in Flexcube (ATM/ POS)


Jun 2010Feb 2011


Welingkars Institute of Technology

Advance Diploma in Business Administration

Aug 2000Aug 2004



Computer Science


Engagment Management
o Establish processes to support an engagement, including defining deliverable and reporting procedures. o Participate in operational processes related to engagement, including staffing, utilization management, forecasting, time and expense management, and billing. o Effectively write, deliver and negotiate Statements of Work and Change Orders based on project requirements. o Validate scope, conducting project kickoff and hold discussions with stakeholders. o Conduct weekly and monthly status reports internally and to the client as needed; at key project milestones and provide project status reports on the effectiveness of the engagement against the baseline plan. o Review, monitor, manage and approve consultant and partner billable hours and expenses on a weekly basis. o Define in advance and secure sign-off on the acceptance criteria for project deliverables, work with the team to establish delivery dates for and oversee the review of client deliverables to ensure they meet all client acceptance criteria. o Provide technical oversight for projects and provide Project Management expertise where required o Coordinate team member activities so that their deliverables are seamlessly integrated and delivered on a timely basis. o Align the client and vendor relationship to partnership mode and help more and more projects being run using offshore or offshore/onsite model.
System Architect
o Analyze information system needs, evaluate end-user requirements, custom design solutions, troubleshoot complex issues o Proficient in mapping the client’s business requirements to systems / technical equipments, translating them into specific system, application or process designs and devising customized solutions. o Adept at designing and implementing effective technical business solutions for clients o Worked on Front Office application implementation from the technical perspective and capable of mapping the application as per the business requirements. o Hands on technical and process solution developer.


Sep 2012Present