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Asha Pulikkal

Senior Manager, Strategy and Business Development

Summary

Passionate about what I do and helping customers make an impact, I believe in reaching the hearts and minds of our customers through compelling storytelling, to know their challenges, one should know their customers

Keeping abreast with latest technologies, understanding customers' pain-points and addressing their requirements both efficiently and cost effectively is what drives me daily. More than 7 years of experience in healthcare field with expertise in project management,  cross-functional team management, strategic planning and development of multi million dollar, multinational client businesses

Strategic thinker, advocate for client needs and accomplished at building strong client relationships and high client retention standards. Well-organized, efficient at multitasking, detail-oriented, dependable, and prompt with meeting deadlines. Strong communication and presentation skills

Proficient in Windows, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google G-Suite, JIRA, Sharepoint, Chrome, Firefox, Explorer, public speaking, and leadership

Work Experience

2015-092018-12

Senior Manager, Strategic Planning and Business Development

eClinicalWorks

Managed high revenue customers focused on business growth, technology advancement and process improvement across value-chain activities such as logistics, operations, sales and service

Identified scope, assisted with project plan, monitored the planning and resources as a Project Lead. Successfully implemented a two-year expansion and merger initiative for 1.1M revenue, CALHIPSO (California Regional Health Information Organization) serving over 1000 providers. Collaborated with in-house teams and vendors for contract negotiation and integration timelines 

Oversaw talented teams of business analysts, programmers, developers and support specialists. Supervised up to 15 personnel per engagement, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones

Executed process optimization initiative for a leading 200 provider, 2.5M revenue, LA based Health Center targeted on gap analysis and recommendations to improve their current workflows. Paved the way for improvement in product usage by 30% and increased client satisfaction 

Implemented tailored service plans to the objectives of particular customers through the customer outreach initiative and documented the leads for sales triggers

Monitored KPI (key performance indicators) to improve the accuracy, transparency and compliance of data reporting and planning for numerous client businesses, enabling successful incentive program attestation and avoidance of penalty for 95% customers in 2017-2018 fiscal year

Collaborated a fast track implementation of eClinicalWorks Hosted Fax Solution during a critical outage for a 1.5B revenue, 300 provider multi-specialty Colorado based Hospital reducing the downtime and impact on patient care. Successfully implemented, tested and reinstated the Fax Solution within 24 hours of downtime

Coordinated with in-house resources, evaluated and streamlined core IT systems for multiple clients. Retired obsolete apps, established scalable platforms supporting business growth and avoid security threats 

2011-102015-09

Senior Client Services Manager

eClinicalWorks

Developed trusting relationship with our clients, successfully bridging the gap between customers, vendors and in-house resources to coordinate and manage deliverables under strict timelines and ensure they meet the corporate standards 

Performed kick-off meetings with new go live customers, to review the processes. Enhanced client satisfaction through open communication and prompt issue resolution. Led the go live support and product marketing for enterprise customers exemplifying a versatile client base across USA, Guam, and India

Drove the quarterly onsite client meetings with C suite leadership to discuss their challenges, share our feedback, and have a plan of action and strengthen the client relation. Also, targeted on discussing expansions and prospective sales leads

Mentored cross functional team of 5 support engineers, coordinating between in-house and client teams to ensure escalation of priority technical issues and timely resolution via internal ticketing system.

Spearheaded bi-weekly status meetings to communicate the account growth. Created detailed reports on the accounts’ ROI and presented them to clients and senior management. Evaluated client accounts and determined proper methods to help advance clients’ goals

Created training documentation and conducted Q/A sessions for reviewing KPIs and Best Practices with new hires

Education

20092011

MS in Biomedical Engineering

New Jersey Institute of Technology

Graduate Student Association (GSA), student representative 

Graduate Biomedical Engineering Society (GBMES) board member

Indian Graduation Student Association (IGSA), Treasurer 

20052009

B.Tech in Instrumentation and Control Engineering

Nirma University

International Society of Automation (ISA) board member

Institute of Electrical & Electronics Engineers (IEEE) member

Skills

9
English

Expert level proficiency

9
Hindi

Expert level proficiency

8
Gujarati

Expert level proficiency

8
Malayalam

Expert level proficiency

7
Product Training and Technical Awareness
7
Windows, Microsoft Office, Google G-Suite, JIRA, Sharepoint

Community Work

Computer Tutor: Conducted computer tutorials at the Brooklyn Public Library to adults and seniors for the purpose of computer knowledge development utilizing hands-on assistance

New York Meal Delivery: Participated in the delivery and service of food with local city Meals-On-Wheels to Encore Senior Center ensuring homebound seniors received proper nutrition

New York Department of Transportation: Assisted with marshaling the route, directing participants and helping thousands of New Yorkers enjoy Summer Streets along its route from the Brooklyn Bridge to Central Park