Asfried Kurnia Permana

  • Depok West Java
  • +62818656878
  • asfried@hotmail.com
Asfried Kurnia  Permana

General Manager Services

Summary


Experienced for more than 5 years in courier and supply chain area  with a solid background. Proven expertise in implementing process improvements to ensure sustainable revenue growth. Develops key relationships across a wide variety of functional management levels and formulates strategies to decrease costs.  Achieve objectives by focusing on results at intersection of business strategy, technology, and operations. 

Work History

Work History
Feb 2016 - Present

General Manager Services

PT Synergy First Logistics

Coordinate and monitor the performance of related department such as:

  • network
  • Customer Care
  • Ground OperationalGateway
  • Branch Service Development
  • Data Management
  • IT
Aug 2015 - Feb 2016

Senior Manager Credit Control & Customer Service

G4S Indonesia
  • Maintain a department organizational structure sufficient to meet all goals and objectives
  • Provide for ongoing training of the credit control & customer service team
  • Manage relations with the sales, operation and HR department
  • Responsible for the entire credit limit and payment term process, including the consistent application of a credit policy
  • Review and asses credit of existing customers to reduce company's bad debt losses Ensure that the needs of customers are being satisfied to provide excellent customer service
  • Top 25 clients meeting with top management
  • Convey and elaborate B2B compliance
  •  Find ways to measure customer satisfaction and improve services
  • Manage enquiries from customer to related department
Jan 2014 - Aug 2015

Transport Operation Manager

PT DHL Supply Chain
  • Plan, develop, organize, direct, manage and evaluate the operations and budget of facilities
  • Plan, develop, and implement transport health and safety, and security programs and activities
  • Develop transport operations policies and procedures and communicate this information to staff
  • Develop and implement profit improvement plans and change management plans Direct and control corporate governance and regulatory compliance procedures within the transport operations department
  • Develop key performance indicators to measure the effectiveness of the transport operations
  • Remain current with latest transport operations technology systems and procedures Prepare or direct preparation of correspondence, reports, statistics related to the transport operations area of responsibility, maintenance, and safety manuals
  • Interview, select, coach, train, manage, and appraise the performance of transport and supervisory personnel
  • Mentor selected transport operations staff
  • Develop constructive and cooperative working relationships
  • Problem solving, negotiate, and address staff challenges
  • Confer with department supervisors to coordinate warehouse activities, such as production, sales records control, and purchasing
  • Review contracts, invoices, work orders, fuel consumption reports , and demand forecast to estimate peak delivery periods and to issue work assignments.
Dec 2013 - Jan 2014

Finance Manager Huawei Project

PT DHL SUPPLY CHAIN
  • Controlling and Maintaining Billing and Collection Huawei project
  • Ensure DSA & DSO achievement hit the target
  • Involve with operation and account management to ensure all activity in-scope and billable to customer
  • Involve in regular meeting with sales/BD and other related department to discuss customers overdue to get the payment immediately and maintain the revenue
  • Involve in regular meeting with customers to reconcile the data to facilitate early resolution of any dispute item and coordinate with law firm to cover all outstanding from bad debt payer
  • Check & verify invoice from vendor and for customer
  • Make necessary decision to maintain the performance of collection and A/R issue
Jun 2013 - Dec 2013

Project Finance Sr Executive

PT DHL SUPLLY CHAIN
  • Controlling and Maintaining Billing and Collection project retail(7-11, LSI, MTI(Mothercare), H&M)
  • Ensure DSA & DSO achievement hit the target
  • Involve with operation and account management to ensure all activity in-scope and billable to customer Involve in regular meeting with sales/BD and other related department to discuss customers overdue to get the payment immediately and maintain the revenue
  • Involve in regular meeting with customers to reconcile the data to facilitate early resolution of any dispute item and coordinate with law firm to cover all outstanding from bad debt payer
  • Check & verify invoice from vendor and for customer
  • Make necessary decision to maintain the performance of collection and A/R issue
Apr 2012 - Jun 2013

Credit Control and Customer Service Sr Executive

PT DHL SUPLLY CHAIN
  • Ensure DSO achievement hit the target
  • In charge of credit approval package by reviews customer characteristic, capital, capacity, collateral, condition of economy, and constraint in opening account, credit terms and credit limit
  • Review and improve credit & collection policies and procedures
  • Maintaining target achievement of collection by review weekly & monthly collection related activities
  • Involve in regular meeting with sales/BD and other related department to discuss customers complaint and overdue debts.
  • Focus to solve customers complaint and approach to get the payment on time.
  • Involve in regular meeting with customers to reconcile the data to facilitate early resolution of any dispute item and coordinate with law firm to cover all outstanding from bad debt payer
  • In charge of cash flow forecasting and bad debt provision
  • Make necessary decision to maintain the performance of collection and A/R issue
Feb 2011 - Mar 2012

Collection Supervisor

PT UNIAIR INDOTAMA CARGO
  • Weekly and monthly report direct to Finance & Accounting Director for aging over 90 days
  • Weekly report to Senior Manager all department for aging over 90days and bad debt Direct supervision 3 desk collection and 3 field collector.
  • Find the best solutions to achieve collection target
  • Forecast reporting customer payment to Finance & Accounting Director to keep balance internal cash flow
  • Analyze and review major account/big customer contract Decision maker for term of payment for all new credit customer
Mar 2009 - Feb 2011

Collection Supervisor

PT UPS Cardig International
  • In charge of credit approval package by reviews customer characteristic, capital, capacity, collateral, condition of economy, and constraint in opening account, credit terms and credit limit
  • Review and improve credit & collection policies and procedures
  • Maintaining target achievement of collection by review weekly & monthly collection related activities
  • Involve in regular meeting with sales/BD and other related department to discuss customers overdue to get the payment immediately and maintain the revenue
  • Involve in regular meeting with customers to reconcile the data to facilitate early resolution of any dispute item and coordinate with law firm to cover all outstanding from bad debt payer In charge of cash flow forecasting and bad debt provision
  • Make necessary decision to maintain the performance of collection and A/R issue
Feb 2008 - Mar 2009

Collection Assistant Supervisor

PT UPS Cardig International
  • Direct report to Collection Supervisor(weekly and monthly)
  • Direct supervision 3 desk collections and 5 field collectors
  • Meet or exceed collection goals, both individual and team
  • Conference calls to regional and international branches with collection team
  • Follow up import regular customer for Jakarta and branches
  • Monitoring payment of prime customer to reach the target
  • Daily cash reconciliation and Bank Deposito follow up
Jan 2007 - Feb 2008

Export Import Billing Specialist

PT UPS CARDIG INTERNATIONAL
  •  Direct report to Billing Supervisor (weekly and monthly)
  •  Create one line cargo manifest and hand over to customs team
  •  Download and matching data for printing Export and Import Invoices
  •  Daily print Export and Import invoices (duty tax and freight collect)
  •  Make sure all shipment per airway bill are processed by customs dept.
  •  Follow up with related department for hold shipment by customs
  •  Monitoring all export import invoices are attached to all parcels
  •  Daily reconciliation using billing system
Mar 2005 - Jan 2007

Collection Staff

PT UPS Cardig International
  •  Direct Report to Collection Senior Assistant
  •  Preparing and send statement of account to all Jakarta customer
  •  Call customer for further collection and reminder
  •  Send reminder to all overdue Jakarta customer
  •  Log bad debt customers and inform to all collection team
  •  Preparing and send suspension letter to all bad debt account
  •  Remarks account credit on aging import system
  •  Make sure all credit customer pay on time
  •  Achieve target is a must in every month
  •  Make an outgoing calls every day to 7 customers/account
  •  Make sure collection import system posting with remarks every week
Jan 2003 - Mar 2005

General Affair & Procurement

Widjaja Advertising
  • Handling office stationery
  • Control all advertisement proof
  • Make advertisement order to all media
  • Collect unpaid payment to customers
  • Sort and retrieve the candidate’s resume
Jul 2001 - Jul 2002

IT Helpdesk

PT AIG Indonesia
  • Provide prompt responses to questions from employees
  • Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software
  • Log document problems and conversations to create a logbook that can be referenced by other users and or IT team
  • Research the problem and come up with a solution
Jan 2001 - Jul 2001

Insurance Counselor 

PT AIG INDONESIA
  • Freelance Counselor of Insurance Products
  • Call and visit personal/corporate account
  • Maintain insurance policy to ensure policy holders clear with the all clause
  • Sale insurance products

Education

Education
1999 - 2005

System Computer

Budi Luhur University

Skills

Skills

Hard Skill

Oracle

SAP

Kewill Solution for Supply Chain Management

Understand hardware and software

Ms Office

Soft Skill

Leadership Ability

Planning Knowledge

Organization Structure (Systems) Knowledge

Communication Skill

Customer Knowledge

Problem Solving Ability

Flexible and Adaptable

Honesty and Integrity

Initiative

Accustomed to Changes

Certifications

Certifications
Nov 2012 - Nov 2012

DMAIC & CAPA TRAINING

PT DHL SUPPLY CHAIN
Sep 2012 - Sep 2012

Credit Analysis, Monitoring and Problem Solving

Dynamic Management Training & Coaching

Interest

Sports

Automotive

Travelling

Culinary