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Work experience


PACSS-200: Manager Enterprise(formerly Complex-IP Telephony) PASMI-100 PA-Implement: Avaya IP Office Core


PACSI-100: Manager (formerly CM Simplex-IP Telephony)


PACSD-100: Manager (formerly CM Simplex-IP Telephony)

Callback Manger Rap

Institute of Health Sciences
Project Lead for Bank Muscat Contact center with AIR 2.0 Callback Manger RAP console Ticket tape console Oman Air Callcenter with Definity system Avaya, Definity Audix and Call centre with BCMS Vu. Definity system at Khaboura, Jalan, and Dibba Hospital at Ministry of.
Apr 2010Present

Sales Manager

customer & Company
Jawad Sultan Technologies L.L.C. Muscat Oman Sales Manager-BFSI Vertical & PDO Identifying new avenues & driving sales growth ICT Solutions & Telecom infrastructure business through the Sales & presales team of 5 + Members. Managing sales of Telecom Solutions e.g. AVAYA-UC, Contact Center, Video, & NEC PABX Solutions, Structured Cabling & Networking Solution. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifying objectives, strategies and action plans to improve short-and long-term Goals. Key Responsibilities Strategizing and achieving the business plan from Key accounts which includes Large Corporate accounts like PDO, Bank Muscat, MEDC, Bank Dhofar, ODC, and Muscat Municipality…. Project Management-From identification to Successful Execution of Large projects Create a profitable and sustainable Business Model-in Collaboration with Head of Sales & CEO in achieving Sales goals for the company. Be a consultant for the customer & suggest suitable solutions that would be mutually beneficial for the. Play an active role at the RFP stage to influence the specifications & requirements of the customer. Manage customer satisfaction for all key accounts.-Timely response, delivery & escalation to appropriate Authorities within JST for resolution. Product Management for Complete Telecom Infrastructure portfolio. Managing & supporting Sales & Presales Team for ICT Business. Accurately forecasts annual, quarterly and monthly revenue streams & consistently achieving Targets. Develops specific plans to ensure revenue growth in all Product/Solution Mix.

Asst. Manager-Sales & Presales

Jawad Sultan Technologies LLC
Asst. Manager-Sales & Presales,, Sultanate of Oman Key Responsibilities Managing & supporting Sales & Presales Team for AVAYA Business Project Management-From identification to Successful Execution of large projects in PDO, NBO, Bank Dhofar, TRA, and Shell…. Coordinates proper company resources to ensure efficient Growth. Designing the solutions Avaya to the customers' requirement and delivering the cost effective value proposition.

Sr. Consultant-Service

Jawad Sultan Technologies LLC
Sr. Consultant-Service support, Sultanate of Oman Assisting to Sr. Project Manager Call center & Telecom Projects. Responsible for managing the service support team for installation, preventive and corrective maintenance, AMC & Support Agreements. Maintaining High customer satisfaction by providing prompt service Designing and reviewing the SLA Agreements for different enterprise customers Optimum utilization of the available Resources for yielding high results Maintaining the Inventory Levels for ongoing projects, AMCs and Service Agreements Keeping Top Management updated with timely reporting about the Service center activities. Project planning and Execution within the timelines and optimizing the utilization of resources. Major projects executed Oman mobile & Omantel Contact Center Project with Avaya IR, Avaya AIC CMS and Intuity Lx. Witness and Quality system.
Feb 19982000

Customer Support Engineer

Mustafa and Jawad Telecommunications LLC
Customer Support Engineer,, Commissioning & Maintenance of Structured cabling and Key Data communication products like Switches, Mux, modems & statistical multiplexers. Independently handling territory for value added sales and getting annual maintenance contracts. Also imparting training to customers about operation and modification of equipments.
May 1996Apr 1998

Service Engineer

Mustafa and Jawad Telecommunications LLC
Service Engineer, May United Technologies PVT LTD Coimbatore NetWare Installation and Troubleshooting.
May 1995Apr 1996

Customer Support Engineer, Sales

Mustafa and Jawad Telecommunications LLC
Sales & Service Engineer, May Pertec computers Worked as Customer Support Engineer, Sales Installation commissioning of computers.
May 1993May 1995

Hardware Support Engineer

Telstar Electronics LLC
Hardware Support Engineer, Worked as Trainee in PC Hardware & printer. Professional Trainings Attended Implementation of Avaya Interactive voice system at Avaya University, UK Definity Communication Switches from Center of Excellence, Avaya, Bahrain NEC S8xx Series Product Launch & Trainings SYSTIMAX Design & Engineering at Avaya, Abu Dhabi. IVR training at Human ware integrated systems, India(Servion) Multitone Wireless messaging at Dubai. Effective Customer care by KTI, Oman. Completed Managements of contracts Training By KTI, Oman CTP-Convergence Technology Professional Several Annual Events of AVAYA & NEC Professional Certification completed ACET-200 ACE-IP Telephony ACSD-900 ACS-Design: IP Telephony ACSI-901 ACS-Implement: IP Telephony ACAC-200 ACA-Contact Center Management ACAD-100 ACA-Design: IP Telephony ACAD-708 ACA-Design: Avaya Voice Self Service ACAI-100 ACA-Implement: IP Telephony ACAI-104 ACA-Implement: Interactive Response ACAI-115 ACA-Implement: IP Office ACAI-500 ACA-Implement: Call Center ACAI-709 ACA-Implement: Avaya Voice Self Service Mar ACAM-100 ACA-Maintain: Enterprise IP Telephony Feb ACET-200 ACE-IP Telephony ACSD-900 ACS-Design: IP Telephony ACSI-901 ACS-Implement: IP Telephony Jun Avaya Professional Credentials completed & Active Certificates. PAACD-300 PAA-Design: Session Initiation Protocol(SIP) May PAACI-300 PAA-Implement: Session Initiation Protocol(SIP) PAACS-300 PAA-Sales: Session Initiation Protocol(SIP) PAAGD-100 PA-Design: Avaya On Demand PAAGI-100 PA-Implement: Avaya On PACRI-200 PA-Implement: Avaya Voice Self Service PACRI-701 PA-Implement: Application Enablement Services PACRS-701 PA-Sales: Application Enablement Services (AES)