Member Service Representative
Concentrix Philippines - Health Insurance Innovations
I held the position as a member service representative who helps members on their billing concerns and administers basic medical, dental, vision, and prescription benefits and coverage. When there were new hires, I was pulled out to do Subject-Matter Expert job. I was also the Point-of-Contact when our Team Lead was out of the office. Aditya Birla Minacs became The Minacs Group in 2016 and was acquired by Concentrix Philippines in the last quarter of 2016.