Customer Service Manager
2013 - Present
CORPORATION, Manchester, NH(Nasdaq: IPGP) Working for material processing system division, which supplies laser(Excimer, DPSS and Fiber) based capital equipment for micro machining, Laser Lift off, scribing, dicing and drilling applications in semiconductor industry and industrial cutting and welding application. Global Customer Service Manager Responsible for Customer Service, Product support, Installation and Commissioning, Training, Parts and services revenue. Develop worldwide field service organization to meet the needs of a growing customers Integrate the service organization with recently acquired parent organization's service group. Recruit, Hire and Manage global field service engineers, global representatives and their field service engineers. Increase annual service revenue by expanding service contracts and warranty uplifts. Maintain Service Inventory globally and standardize pricing for each country Manager customer and FSE Training Manage department Budget.
Project Manager-Pv Business Manager
2001 - Aug 2012
GT ADVANCED TECHNOLOGIES
Merrimack, NH(Nasdaq: GTAT) GTAT commercializes new technologies based capital equipment for Silicon and sapphire for Solar and LED Industry. Project Manager-PV Business Manager Joined as Project Engineer in; promoted to Project Manager in and assigned additional responsibility of PV Business Manager in. Extended travel for work in China, Taiwan, South Korea, Germany, Switzerland, and India. Managed several projects at the same time in various project lifecycle. Executed projects in Europe, USA, China, Taiwan, India, and Spain valued up to $200M. Hands-on Experience with Sales forecasting, Sales proposal writing, contract negotiation, and pre-sales technical support starting from quotation to signed contracts for projects up to $50M. Automated Proposal preparation using MS Office so that time to respond RFP/RFQ is reduced. Sourced, negotiated contract for and productized slurry recovery system key to getting $75M contract from a customer. Ensured delivery for company and customer through detailed coordination with Sales, Legal, Engineering, Production, Supply Chain, Finance, and Customer Support. Ensured on-time international deliveries of project deliverables to customer facilities. Confirmed that customer facilities were qualified to receive equipment to prevent unplanned labor cost and project delays. Coordinated installation team and provided technical support to each team. Consulted customers throughout installation process, making recommendations for process improvements and opportunities using Lean Manufacturing. Effectively negotiated $9M contract in India for Ingot manufacturing facility. Product development of automated chemical process systems, automated cell testers, Dark IV Tester, and slurry recovery systems. Acquired talents and outsourced the tasks to Hong Kong, China & India to reduce cost of operation & quick response to customers. Develop Business Process & SAP implementation. SPECTRUM HIGH TECH LIMITED, New Delhi, India 2000-2001 Spectrum High Tech Ltd., was the Indian representative for GT Advanced Technologies(a/k/a GT Solar)
1992 - 2000
CHEMPLAST SANMAR LIMITED
Metkem Silicon Division, Mettur, Tamil Nadu, India Metkem Silicon Division, which manufactured poly silicon and Silicon wafers. Executive Manager Attended to breakdowns, planned and executed preventive maintenance, and maintained equipment uptime. Handled spares management and managed the department expenditure within budget. Identified and implemented process/equipment automation to maximize equipment availability or production rate; components were sourced locally to reduce cost of operation.