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Senior technology program & projects manager experienced in applications development, test, user acceptance, and business process integration.   

2014 - ITIL v3 OSA

Certifications & Training

2014 - ITIL v3 OSA



Technology experience in a wide variety of highly demanding managerial, technological, business environments and roles.

FOUNDATION: MS & BS degrees in Electrical Engineering Bell Laboratories  / Telecommunications (24 years)

Defense Contractor (2 years)

Business Services Applications (6 years)

County Government (2 years)

CAPABILITIES EXPERIENCE SUMMARY:  Program & Project Leadership - software / hardware / innovation; commercial / government / military Process Improvement - quality methodologies / tools; team facilitation / documentation / training / communications Product Development - software / hardware / custom integrations; consumer & business products / telephone network infrastructure


  • Project and program leadership, including requirements, planning, execution, and accountability
  • Project leader for large cross-functional / matrix projects, smaller co-located technology projects, multi-phase multi-year programs, and short quick-hit projects
  • Technology PMO leader in three previous companies, with supervisory responsibilities for project managers and other project support personnel
  • Hands-on project manager and wing-to-wing program manager experience, mainly in software applications including web, database, cloud, computational algorithms, client-server, mainframe (15+ years)
  • Software applications experience covers HR products (benefits, payroll, tax), defense products (sensor networks, advanced intelligent power systems), telecommunications products (cellular infrastructure, small business PBX, consumer smart phones)
  • Ability to lead global project teams to reach consensus on common project priorities and objectives
  • Global business team leadership with travel to UK, Germany, France, Netherlands, Spain (also Canada, Mexico)
  • Full coverage of Software Development Life Cycle (SDLC) in multiple companies, including systems engineering, product development, test, acceptance, project closure, and applications lifecycle support
  • Enterprise data management including Bill of Materials (BOM) data management
  • Vendor/partner assessment, selection, liaison, and relationship management
  • Outsourcing and offshoring of technology knowledge work, including knowledge transfer planning, execution, and performance metrics, and risk remediation
  • Served as lead company liaison to 3rd party IT outsource vendor / partner, and set up governance structure
  • Process definition, transformation, and organizational integration and readiness
  • Business process analysis, re-engineering, solution deployment, and change management
  • Crisis management in leading cross-functional, global teams undergoing major change or redirection
  • Change management processes and procedures during and after product design and development
  • Customer satisfaction assessment and response
  • Client-facing IT / technology relationship management (largest client was GE)
  • Strong communications skills and process orientation, executive senior-level status reporting, and stakeholder communications
  • Technology portfolio and budget management
  • Quality management, quality system planning and reporting, metrics, Hoshin planning and TQM

CERTIFICATIONS: PMP Scrum MasterCMMI ITIL FoundationsSecurity Clearance (no longer active)

OUTSOURCING PARTNERSHIP EXPERIENCE:  2008 - Offshored two software testers and a help-screen writer to TCS-India 2009 - Offshored about half of the software test group to TCS-India, and served as primary liaison with TCS for all app dev engagements in business unit2010 - Program Manager in partnership with FIS to outsource and then offshore ~180 call center FTEs to new FIS-Manila facility 2012 - Program Manager in partnership with FIS to establish transition governance for legacy applications development for company division

Work experience

Dec 2013Present

Manatee County Government
  • Manager, IT Project Management Office (PMO)
  • Project Manager, Information Technology Services (ITS)

Ceridian U.S.
  • IT PMO Program Manager
  • Director, Systems Readiness
  • Sr. Director, Production Solutions Engineering

AT&T / Lucent / Bell Laboratories
  • Project Manager (with CTG, serving Lucent Technologies)
  • Technical Manager
  • Quality Manager
  • Technical Supervisor
  • Product Manager, Product Team Leader
  • Member of Technical Staff