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Work experience

System Administrator

The Gazette

System Administrator    Technical support of Windows Domain controllers, and Windows servers, in a 24x7 environment, and coordination of technical issues involving network, hardware, and operating systems, Oversee network connectivity, implementation, integration, backup, disaster recovery, and troubleshooting for servers, routers, remote access, storage devices, printers and scanners. Key Contributions:Managed internal 350+ node network, successfully integrating Windows NT Servers (connecting to 300 Windows NT/2000/XP clients, Windows 9x, and Macintosh clients, printers, and terminals with remote access).Programmer    Designed, wrote, tested, and debugged computer programs written in Visual Basic, COBOL, and Visual FoxPro.

Help Desk Technician / Computer Operator    Earned a reputation for on-time, on-budget completion of projects involving Windows NT, Windows 9x and PC pager system. Recommended that new and existing employees undergo training on basic computer usage and desktop software applications. Achieved management buy-in, developed courseware, and launched training program. Provided one-on-one and group training to over 100 employees to date. Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier. Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase.

Computer Operator to Jr. Programmer to Programmer to Help Desk Analyst based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to others, including end users.


System Administrator

Thompson1 Consulting

Provide Proactive IT Management, back up, update, and manage all your computers and servers. Network is monitored and issues can be fixed before they become problems. Complete IT solution supporting all your servers, desktops, and any related IT hardware. Upgrading older Servers to Windows Server 2008 R2. Network setup. Server Installation, Router Configuration. Configured some clients to run their Servers in a Virtual Environment utilizing Hyper-V or Vmware Server 2.0. Also configured remote access for all of our clients. Implemented Disaster Recovery Planning, and Backup Strategies.


System Administrator

Colorado High Tech Solutions

Provided Tech Support for Small Business owners in the Colorado Springs area. Setup and/or Install  Servers, Workstations and Peripherals. Upgrading older Servers to Windows Server 2008 R2. Setup networks from the ground up. Installed Servers, routers, Networks and PCs to get businesses up and running. Configured some clients to run their Servers in a Virtual Environment utilizing Hyper-V or Vmware Server 2.0. Also configured remote access for all of our clients. Provided remote support to all customers. Implemented Network Security, Disaster Recovery Planning, and Backup Strategies.


Telephone Help Desk Technician

Hewlett Packard

Telephone Help Desk Support Technician for the corporate help desk call center of Johnson Controls Inc. Provided second level technical support for over 100,000 end-users, consisting of Windows 98/NT/2000/XP/Vista, Lotus Notes 6.5, VPN access, and Blackberries. Remotely upgraded 10,000 PC's from Windows 2000 to Windows XP using Managesoft and Symantec Ghost.


System Operator


Contractor for IBM Global Services in Boulder, CO. System Administrator Tracking the health of servers using IBM Tivoli, HP Openview, and Microsoft Operations Manager, to manage 748 servers world wide.


Jan 1985Present

Numerous Technology Schools and Computer Workshops

Computer workshops and Seminars to further my education and training.


Skill Set
Operating Systems: MS Windows NT/2000/XP/Vista/Windows 7. Servers: MS Server 2000/2003/2008 R2/SBS 2008. Programming: Java, MS Visual Basic, VB Script, and Cobol. Databases: MS SQL Server, MySQL, Access, Progress, dBase III+, FoxPro. Applications: MS Office Suite 2003/2007/2010, VNC, RAdmin. Virtual: VMWare Workstation and Server, Player, MS Virtual PC, Virtual Server 2005 R2. Networking: TCP/IP, DHCP, DNS, WINS, MS Proxy Server, Altiris, Manage soft, Ethereal.  


Eric Bank

Arthur shows a high degree of attention to detail and professionalism in his work.

Carrie Douglas

Arthur is a solution-oriented individual and typically exceeds expectations.

Ed Schessl

If you are looking for someone with a great "can do" attitude, I would not hesitate to recommend Arthur Thompson.


Current Career Level: Experienced (Non-Manager)Years of work experience: 27 YearsWork Status: U.S. - I am able to work for any employerTarget Job: System Administrator or Help Desk TechDesired Job Type: Employee or Temp/ContractDesired Status: Full-TimeWilling to work weekends: YesWilling to Work overtime: YesTarget Company: No PreferenceTarget Industry: No PreferenceTarget Location: Worldwide


Microsoft Certified Systems Engineer (MCSE) with 27 years experience in the computer industry, proficiency in system administration, systems/network architecture, installation, implementation, and integration in local and remote environments for diverse client industries (education, government, and small business). Keep up-to-date with changes in technology through continuing education and training.


Spending time with Family, Hiking, Mountain Biking, Scuba Diving, and Geocaching.