System Administrator Technical support of Windows Domain controllers, and Windows servers, in a 24x7 environment, and coordination of technical issues involving network, hardware, and operating systems, Oversee network connectivity, implementation, integration, backup, disaster recovery, and troubleshooting for servers, routers, remote access, storage devices, printers and scanners. Key Contributions:Managed internal 350+ node network, successfully integrating Windows NT Servers (connecting to 300 Windows NT/2000/XP clients, Windows 9x, and Macintosh clients, printers, and terminals with remote access).Programmer Designed, wrote, tested, and debugged computer programs written in Visual Basic, COBOL, and Visual FoxPro.
Help Desk Technician / Computer Operator Earned a reputation for on-time, on-budget completion of projects involving Windows NT, Windows 9x and PC pager system. Recommended that new and existing employees undergo training on basic computer usage and desktop software applications. Achieved management buy-in, developed courseware, and launched training program. Provided one-on-one and group training to over 100 employees to date. Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved hundreds of issues monthly without requiring escalation to a higher tier. Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase.
Computer Operator to Jr. Programmer to Programmer to Help Desk Analyst based on technical troubleshooting skills, positive work ethic, dedication to teamwork, and ability to communicate technical concepts to others, including end users.