Operations Performance Manager
1 of 4 Area managers in the US, develop and implement business process improvements with the primary objective of reducing transportation costs and increasing efficiency using six sigma methodologies. Recognized for providing superior operational views that drive behavior and force accountability in the supply chain. Instituted Control Charts to easily identify trends and shifts in multiple processes (forecast/predict), resulting in robust service and quality levels.Recouped DHL US over $5M in revenue from a six sigma project focused on billing quality issues (2007-2008), rate of improvement >70%.Developed TSM tools and daily reports reducing field analysis by 80%. Tools used cross functionally between sales, ops, and HR.Created an Operational Excellence model that detailed best practices and forced accountability throughout the enterprise.Perform statistical analysis to determine current performance, forecast and trend future performance to recommend improvements and/or corrective actions through the APW process. Achieved best ever on time service results in the history of the Northeast by implementing process design changes and identifying opportunities to improve existing procedures.Lead Kaizen events in service centers to increase awareness on key customer touch points.