Arslaan Masood

  • House 6, Street 36, G-10/4  Islamabad
Arslaan  Masood

Project Manager

Summary

I'm a fast learner, hardworking, and also flexible in all fields of job. My objectives is to find ways to be more effective employee, to pursue a challenge with a challenging career with a firm that provides progressive and professional environment leading to potential growth.

Work History

Work History
Dec 2013 - Present

Project Manager

Local Media (UAE)
My primary role as a  Project Manager is to prospect for new clients within advertising, broadcasting, publishing, education and new media. They must then plan persuasive approaches and pitches that will convince these organizations to do business with the company. They must develop a rapport with new clients, and set targets for sales and support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new products and support services to clients.
Nov 2012 - May 2013

Business Development Manager

Jasper and Jasper
As a Business Development Manager my job is to plans and directs all aspects of an organization's business development policies, objectives, and initiatives. Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities. Conducts financial feasibility studies and develops proposals for new business opportunities. May also be accountable for licensing initiatives and programs, duties include negotiating contracts, initiating proposals, and closing deals.
Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
Mar 2011 - Oct 2012

Business Development Manager

Blue Bells BPO
As a Business Development Manager my job is to plans and directs all aspects of an organization's business development policies, objectives, and initiatives. Responsible for developing new market initiatives, assessing new markets, and analyzing business opportunities. Conducts financial feasibility studies and develops proposals for new business opportunities. May also be accountable for licensing initiatives and programs, duties include negotiating contracts, initiating proposals, and closing deals.
Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
Apr 2010 - Feb 2011

Team Lead

Exsign Communications
As a Team Lead my responsibility is to be  client representative and has to determine and implement the exact needs of the client, based on knowledge of the firm they are representing. A Team Lead is the bridging gap between the production team and client. So s/he must have a fair knowledge of the industry they are in so that they are capable of understanding and discussing the problems with either party. The ability to adapt to the various internal procedures of the contracting party, and to form close links with the nominated representatives, is essential in ensuring that the key issues of cost, time, quality and above all, client satisfaction, can be realized.
Feb 2009 - Mar 2010

Telesales Representative

Touchstone BPO
Duties and Tasks/Essential Functions:
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource.
Accurately process and record call transactions using a computer and designated tracking software.
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
Follow up and make scheduled call backs to customers where necessary.
Stay current with system information, changes and updates.

Education

Education

B.A

SALU
Done my Bachelors degree with Economics, Islamic studies, Muslim History as major
Apr 2007 - Apr 2009

F.Sc (Pre-Engineering)

Public School 
Done my F.Sc with Maths, Chemistry and Physics as major.
Mar 2005 - Mar 2007

SSC (Science)

I.M.C.B F-10/3 Islamabad 
S.Sc with Maths, Chemistry, Physics and Computers as major.

Skills

Skills

Interpersonal Skill

Convincing

Recognition of Target market

Team Building

Leadership

Motivate the team to undertake the tasks and provided opportunity for them to come up new ideas.

Monitor team progress and give timely feedbacks on strengths and areas of improvement.

Motivating team by providing a display of achievement and making the team participate in firm activities for visibility.

Have helped in the year end appraisal process and done the mid-year appraisal for the team.

Communication

English

Urdu

Sindhi

Computer Skills 

Excel

Word

Power Point

Access.

Certifications

Certifications

Employee of the Month

Touchstone BPO
I was awarded as a Top dog because of performance in TouchStone BPO consecutively 3 months

Best Managerial Position Award

ProgosTech Pvt(Ltd.)
I was awarded by best manager award because of over achievement of my team Target and Achieving my KPI's assigned by CEO.

Areas of Interest

HR/Recruitments.
Analyst (Team Lead).
Service Management.
Hospitality.
Social Media Marketing.