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Work History

Oct 2013Present

Reception Assistant

easyHotel Berlin Hackescher Markt
  • Customer service: check in, check out, inform, solve doubts and help out wherever needed.

  • Administrartion: manage bookings, data entry, check that the rooms are up to standard.

Feb 2011Nov 2012

Cabin Crew

easyJet

• Caring for the security of passengers and crew in the aircraft.

• Face to face customer service, offering security and comfort, bar tending, sales, answering complaints, dealing with emergency situations, working under time pressure, keeping calm and manners and a smile through long, crowded days.

May 2010Feb 2011

Principal's Assistant

Anda Sprachschule

• Customer service by mail, telephone and in person

• Office organization and administration: set meetings, plan new courses, keep agenda up to date, order new material or books needed

• Billing and accounting: organize incoming and outgoing bills, prepare documents for tax office, calculate expenses and benefits

• Editing and translating texts for brochures and the website

• Keeping the website updated with the latest courses and offers• Marketing optimisation of the website

• Expansion of online advertising

• Creation of pedagogic materials for different language courses

• Creation of the English department: creation of the complete syllabus for the English language from level A1 to C2 according to the Common European Framework of Reference for Languages

Oct 2009Feb 2010

Tourist Management Assistant

Cultourberlin

• Assistance to office organization and administration, billing, accounting and customer service.• Organization of further education for co-workers: finding conferences, courses, all sorts of events pertinent to the guides• Optimisation of website and other advertising markets• Ticket selling, assistance to groups and promotional activities

Dec 2008Oct 2009

Spanish Communications Coordinator

Sandemans New Europe GmbH

• Spanish private tour booking and organization

• Edition, correction and translation of flyers and maps

• Translation of surveys, outgoing letters and various partners' documents such as menus or websites.

• Edition, correction and translation of tour scripts

• Creation, translation and renewal of administrative documents

• Translation of intern documents (news, legal documents, letters for partner hostels and hotels)

• Website updates and corrections

• Creation of office signs, name badges and other practical tasks

• Assistant to various design projects

• Customer service: answer all queries about the company's tours all over the Sandemans' network (European wide), mostly in Spanish and English, but also in German, Catalan, French and Portuguese.

• Personnel recruitment and selection: selection of interesting candidates, phone and personal interviews

Jan 2007Sep 2009

Transcriptor / Translator

El País

• Interview translations, transcriptions and corrections

Nov 2007Sep 2008

Translator / Secretary

Adispa SL

• Translation of instruction and maintenance manuals• Creation, translation, correction and desing of product catalogues and price lists• Organization, administration and secretarial duties

Jul 2007Aug 2007

Teacher of Spanish as a Foreign Language

Enforex

• Teaching teenagers without or with little previous knowledge (A1)

• Creation and preparation of pedagogic materials and exams

Sep 2006Jan 2007

Teacher of English as a Foreign Language

Súnion ICC

• Teaching teenagers from 1st of ESO to 2nd of Bachillerato (high school, grades 7 to 12)

Jul 2006Aug 2006

Secretary

Alberto Roca Deu SL

• Organization, administration and secretarial duties• Organization of incoming and outgoing mail

Education

Skills

Amadeus
Dreamweaver, Kompozer, Html language, FileZilla
Trados, Corpógrafo, UPFterm
Familiar with translation and terminology tools.
Macromedia FreeHand, QuarkXPress
Adobe InDesign, Photoshop
Created from design to printing a folder file and all its containing catalogues and brochures.
Access / Base
Used only for very simple databases so far.
Excel / Calc
Understand and use the basic accounting tools, haven't worked much with complex formulas or graphs, but I learn fast.
Open Office's Writer, Impress
Microsoft's Word, Outlook, Power Point
Fast adaptability to new versions. Instinct for problem solving. Careful and structured in the formatting.

Interest

Certifications

German

Fluent, around C1 level

Catalan

Native

Spanish

Native
2002Present

English

Cambridge Certificate of Proficiency in English
2008Present

French

Delf B2