Excellence through flexibility, accountability, and education

EXAMPLES OF MY WORK:

Coordinated process changes and reduced customer complaints by 80% over a two-year period.

Reduced department caused errors by 70%.

Conserved 20% total operating costs with no decrease in output.

PROFESSIONAL SUMMARY

• Experienced Operations & Technical professional with a proven track record of reducing operational costs and executing & sustaining improvements accounting for over 20% in cost savings.

• Hands-on experience leading and mentoring multi-plant teams in manufacturing & transactional process improvements in high volume / low margin manufacturing &distribution environments operating under continuous cost, quality and deadline pressure while managing safety, quality and positive customer relations in union-free, 7 /24 operations environments.

• Positive and effective communications, leadership and people skills with equal effectiveness working with operations employees to corporate executives and demanding customers.

PROFESSIONAL SKILLS

Budget Planning & Control – Coaching – Relationship Building – Project Management – Customer Relations – Staffing Analysis – Building & Sustaining Cohesive Teams – HR Staffing Recruitment & Training – Work Schedules – Quality Assurance – Safety Initiatives & 5S – Cost Control

PROFESSIONAL DEVELOPMENT

Management Development, Leadership, Supervision and Communications Skills and Constructive Performance Feedback, Train-the-Trainer, Quality Leadership, Understanding Diversity, Problem & Conflict Solving, Team Building, and Decision Making, Troubleshooting Techniques, Procurement Methods, Sexual Harassment Awareness and Prevention and Labor Law – HR Compliance training.

Work History

Work History
May 2014 - Present

Production Manager, PreMedia Operations

Quad/Graphics

Brown Printing was acquired by Wisconsin based Quad/Graphics, the international $4.8B Sales commercial printer in May, 2014 - resulting in corporate wide restructuring, division consolidation and plant closures, including the Woodstock, IL division in September, 2014.

➠ Key and contributing member of the senior leadership team at this division with full accountability for managing the preparation for printing, finishing and distribution of millions of print marketing communications for leading publishers.

➠  Principal production department manager (Pre Media) and team leader of 11 Operators, 4 Lead Operators in a 24/7 production environment; reported directly to Director of Print Services.

  • Realized cumulative savings in 2013, exceeding the goal by 27%.
  • Applied productivity improvements utilizing Lean methodologies: Reduced Critical/Major customer inquiries by 50% in 2013. As of September 1, 2014, had only two inquiries.
  • Successfully delivered Lean 101 Training to over 100 employees in 2013.
  • Implemented new Lean tools within the plant and best practices to improve quality – partnered with the Operations Excellence Director.
Sep 2010 - May 2014

Production Manager, Pre Media Operations

Brown Printing Company

Woodstock, IL is a 550 employee division of the 3rd largest commercial printer in the USA with $400MM Sales / 3 facilities and 2000+ employees - this division specializes in printing, finishing and distributing short run and special interest magazines and catalogs. Brown Printing was acquired by Wisconsin based Quad/Graphics, the international $4.8B Sales commercial printer in May, 2014 - resulting in corporate wide restructuring, division consolidation and plant closures, including this division in September, 2014.

➠ Key and contributing member of the senior leadership team at this division with full accountability for managing the preparation for printing, finishing and distribution of millions of print marketing communications for leading publishers.

➠  Principal production department manager (Pre Media) and team leader of 11 Operators, 4 Lead Operators in a 24/7 production environment; reported directly to Director of Print Services.

  • Realized cumulative savings in 2013, exceeding the goal by 27%.
  • Applied productivity improvements utilizing Lean methodologies: Reduced Critical/Major customer inquiries by 50% in 2013. As of June 1, 2014, had only two inquiries.
  • Successfully delivered Lean 101 Training to over 100 employees in 2013.
  • Implemented new Lean tools within the plant and best practices to improve quality – partnered with the Operations Excellence Director.
Sep 202009 - Sep 2010

Lean Leader® and Technical Specialist

Brown Printing Compnay

➠ Led a team of 16 Operators & 4 Lead Operators; reported directly to Director of Print Services. Worked with Director of Operations Excellence.

  • Effectively improved the business through Lean Enterprise transformation, Lean Leader® training and Lean tools, such as Kaizen, JDI, PDCA, and 5S.
  • Led automation feasibility, work flow analysis, space audits, and cost comparison analysis.
  • Developed training materials, exercises and visual displays for customer and co-worker use.
  • Conducted on-site co-worker training on workflow changes and process improvements.
Apr 2002 - Sep 2010

Pre Media Technical Specialist

Brown Printing Company

➠ Supported a team of 18 Operators Leaders, 4 Lead Operators & 4 Supervisors; reported directly to Manager. Worked with a team of 5 Technical Specialists and 4 Central Technical Specialists.

  • Reviewed customer workflows and suggested alternate methods of production that improve productivity.
  • Provided customer technical support, problem resolution, and purchasing advice for production systems.
  • Prepared concise software and hardware evaluations and recommendations to management.
  • Installed and supported production computers, software, and peripherals.
May 2000 - Apr 2002

Pre Media Lead Operator

Brown Printing Company

➠ Led a team of 4 Operators; reported directly to the Supervisor.

  • Directed production through the department in an efficient manner.
  • Communicated with customers when problems arise, seeking a win/win solution.
1999 - 2000

Pre-press Lead Operator

H&S Graphics

Directed page assembly, film output, and other prepress processes across multiple shifts. Created procedural documentation as needed. Examined work to ensure conformity to job specifications and company standards where being maintained.

1991 - 1999

Digital Graphics Technician

R R Donnelley & Sons Company

Prepared, scanned, and corrected incoming images and layouts for transmission to remote print locations. Worked with Quark, Illustrator, Photoshop, and Acrobat. Contacted Client Services on job-specific questions and contacted external customers when necessary.

1988 - 1991

Customer Service Representative

Alphagraphics Printshops of the Future

Accurately processed customer orders. Operated copiers, bindery equipment, and made deliveries as needed. Developed sales leads through calls and direct contact with clients.

Education

Education
2013 - 2015

Master of Business Administration

Aurora University – Dunham School of Business
2009 - 2009

Lean Leader® Certificate

Milwaukee School of Engineering

This one-week course builds on the Lean Kaizen Leader training to not only lead Lean teams, but to conduct Lean implementation planning and design. Able to identify Lean opportunities and establish high-level milestones that help in building a business, or ROI, case for a Lean project. Completed two Kaizen events, which where reviewed by a Lean Master.

2009 - 2009

Lean Kaizen Leader®

Milwaukee School of Engineering

This three-week course, plus two Kaizens, provided the training and hands-on experience to lead Lean Kaizen teams. It effectively mixes classroom knowledge and skills development with actual Kaizen events, both as a participant and as a leader. Able to successfully select and lead Lean Kaizen teams while aligning these projects with key business goals.

2009 - 2009

Lean Lead Facilitator®

Milwaukee School of Engineering

This three-week course provided the knowledge and skills to lead Lean teams and initiatives within their organization. Using a modular design, it enabled those individuals and organizations to select those areas that best fit their needs or to complete the entire certificate.

Jul 1986 - Dec 1989

Bachelor of Arts

Moody Bible Institute

The Department of Theology seeks to instruct students in acquiring, crafting, critically evaluating, and defending a serviceable evangelical theology for the growth and governance of the church. This theology must possess an informed philosophical framework, be girded by historical orthodoxy, and exercise systematic integrity grounded in biblical truth based upon a sound interpretation of the Scriptures. In coordination with the Bible Department, the Department of Theology seeks to provide a robust education vital for effective ministry in the church and the parachurch, for adequate preparation for graduate study in theology and related fields, for lifelong learning, and for Christian living.

Dec 1989 - 1989

Teachers Diploma

Evangelical Teacher Training Association

All Graduate and Standard Teacher Diploma holders from member schools of the Association, have lifetime approval to teach all ETA courses for credit. Likewise, member school faculty (in academic courses relative to church ministry) are lifetime approved for all courses.

My portfolio