Aroop Chatterjee

Aroop Chatterjee

Objective

EMPLOYE OBJECTIVE

To make a remarkable contribution in the hospitality industry.

Summary

Vivanta by Taj, M G Road, Bangalore. In the capacity, of a Restaurant Manager (November 2010 – till date).

·Taking care of the entire food and beverage operations of Café Mozaic, with an additional responsibility of looking into operations of the other outlets.

·The restaurant is at number 1 in the city, as per the Revenue per cover Premium.

·The restaurant is known for its up market theme evenings and mid night buffets.

·Personal achievements include stabilizing the attrition of employees.

·Creating a new data base of corporate clients.

·Achieved above target scores for Johnson Diversy Audit, Ritchey Audit, Employee Survey Satisfaction score and Tata Business Excellence Model for the year 2010-2011.

·The restaurant - Café Mozaic, is a synonym to the food and beverage outlets at Vivanta by Taj, M G Road.

·Organizing lifestyle events at ICE.

·Deciding on the beverage and wine menu and procurement of the same.

·Involved in organizing lifestyle events and Oktoberfest at the banquets.

Royal Orchid Suites, Whitefield, Bangalore. In the capacity of a Food and Beverage Manager 

Cidade De Goa

In the capacity, of a Restaurants, Banquets and Training Manager ( specific to Food and Beverage). (2007 July till November, 2010) reporting to the Food and Beverage Manager

The Renaissance Mumbai Hotel and Convention Centre

In the capacity of a Front Desk Manager. (2006 to 2007 July)

The Renaissance Mumbai Hotel and Convention Centre

 In the capacity of a Restaurant Manager. (2005 to 2006 July)

Team Leader at The Trident Hilton, Gurgaon. (2004 to 2005)

Have been an Opening team member at The Trident Hilton, Gurgaon.

Opening Team member for the Vilas Hotels, A Brand of Oberoi Hotels

(2000 to 2004)

Opening team member and serving Oberoi Hotels, in the capacity off a Food and Beverage Assistant

·Pre opening member for Amarvilas, Agra

·Pre opening member for Wild Flower hall, Mashobra, Simla

·Pre opening member for Vanyavilas, Ranthambore

Work History

Work History
Nov 2009 - Oct 2010

Food and Beverage Manager

Royal Orchid Hotels
In the capacity, of a Food and Beverage Manager (December, 2009 till June 2009).

·Taking care of the entire food and beverage operations.

·The hotel is known for an up market outdoor catering. The hotel caters to individualistic and stylish, tray concept of food orders for the offices of ITPL and ITPB.

·The hotel being new in the market is focusing on a very stylish outdoor catering for the residence of the CEO”S and MD’s of the company who stay at individual Villas in the locality of Whitefield, Bengaluru.

·Have completed the budgeting for the year 2010-2011.

·The Royal Orchid Suites has been voted as the best hotel in the Whitefield area in Bangalore.

·The hotel is at number 94 out of 456 hotels in Tripadvisor.com

Jul 2007 - Nov 2009

Restaurant Manager

Cidade De Goa
ØIn charge of the 5 Restaurants, Room Service, Amenities and 3 Bars.

ØResponsible for a staff line of 4 Executive, 38 Supervisors and 105 team members

ØHave promoted various Theme nights to increase Profitability and Average Per Cover.

ØHave formulated  various tools to enhance the Cidade Loyalty Programme and od and Beverage Manager.

ØAnalyzing the profit and loss statement on a monthly basis.

ØPromoting High level of Standards.

ØEnsuring Budgets are met and Expenses are controlled

ØHave personally raised the standards of Crockery, Cutlery and Glassware used in the Chefs’ Speciality Restaurant ALFAMA (Voted amongst the 10 best Restaurants in India).

ØHave introduced Fresh N Honest brand of Coffee to the hotel.

ØHave introduced a culture of 15 minutes training (learnt from the Mariotts).

ØRe working and adherence to Standard Operating Procedures.

ØIntroduced a new concept of Food and Beverage Training for all new Joinees

ØHave created various Training Modules for all the staff (Executives,Supervisors and  Stewards)

ØResponsible for Appraisals, recruitment and promotions of staff

ØResponsible for sourcing out suppliers for Beverages

ØHave been instrumental in planning all seasonal function and entertainment for the same.

Jan 2005 - Jun 2007

Restaurant manager

Renaissance Mumbai - Hotel and convention centre

The Renaissance Mumbai Hotel and Convention Centre. In the capacity of a Front Desk Manager. (2006 to 2007 July)

·Responsible for daily operations

·Responsible for proper Night Audits

·Handling Check in / Check out of groups

·Responsible for smooth operations of the Club Lounge

The Renaissance Mumbai Hotel and Convention Centre. In the capacity of a Restaurant Manager. (2005 to 2006 July)

·In charge of The Coffee Shop, Room Service, The Pool Bar and The Pastry Shop.

·Have being a core operations member for banqueting events like FICCI, MICROSOFT, APICON, PEDICON and Images Retail and Fashion Forum.

·Have promoted various Theme nights to increase Profitability and Average per Cover.

·Organised a Wine trip to Chateau Indage for in house guests.

·Analyzing the profit and loss statement on a monthly basis.

·Ensuring that the quarterly and the yearly budgets are met for the departments, as this is the basis for Bonus of the associates.

·Achieved revenue of 18%, 23.82%, 33% above budget for the year 2007, in The Coffee shop, The Room Service and Pool Bar respectively.

·Helping the Management in Zero Defect Operation.

·Ensuring the Revenues are met and the cost is controlled

·Responsible for a staff line of 75, with an addition of Eight team leaders and Two Assistant Manager.

·Constantly upgrade the product offerings.

·Ensuring adherence to set standards and standard operating procedures of The Marriott Inc

Education

Education
1997 - 2000

Hospitality Management

Institute of Hotel Management and Catering Technology

Portfolio

Skills

Skills

All Manegerial Skills required

                HOBBIES AND EXTRA CURRICULAR ACTIVITIES ØInteracting and knowing people, ØTraveling ØListening music                 LANGUAGES KNOWN ØEnglish ØHindi ØMalayalam                 COMPUTER SKILLS ØOperating Systems: Win 95, Win 98, Win 2000, Win xp Pro. Hotel Management System: Micros, Fidelio and Info Genesis  

Portfolio

Certifications

Certifications

PRE OENING TEAM MEMBER

OBEROI'S