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I am a hardworking confident individual with an excellent work attendance record. I can work independently or as a member of a team working to achieve the same goal. I strive to get tasks done in a timely and proffesional manner using excellent organisational and communication skills.


  • Adhere to deadlines
  • Competent Microsoft Word, Excel, Outlook
  • Experience with interacting with customers
  • Good level of organisational skills
  • Experienced in a fast paced, high volume switchboard environment
  • Quick to pick up new skills
  • Operating Zeacom communication system
  • Using Cisco phone system
  • Using Smartrack system
  • Using Nuntius and IAC system

Work experience

March 2016Current

Switchboard Operator

Western Sydney  Local Health- Westmead

Telephonist Duties:

  • Answer all incoming calls to switchboard in a timely and proffesional manner
  • Responding immediately to all emergency calls strictly adhering to protocols and timeframes
  • Entering data into the Nuntius system for Doctors leave and cover
  • Entering details of new staff members to the hospital to maintain accurate and current records for effective switchboard operations
  • Ensuring all emergency mobiles and security hand held radios are maintained and ready to be used at any given time.
  • Checking voicemail and paging lines are operational and reporting any faults to appropriate person for follow up
  • Respond to patient enquiries by using the PIMS system using descretion and maintaining all privacy protocols are adhered to
  • Updating on call Drs roster lists every night
  • Ensuring all faxes are cleared to appropriate departments
  • Making sure the switch room is kept in a clean and tidy manner  
March 2013Sept 2015

Receptionist / Telephonist

Taumarunui Hospital

Reception Duties:

  • Customer service patient and staff enquiries.
  • Operating Zeacom Console answering all incoming calls.
  • Vehicle Custodian-Responsible for all Hospital fleet car maintenance Making sure Warrants and Registrations are always current. Booking into the appropriate places for Mechanical needs. Keeping recorded data of the whereabouts of all vehicles. Ensuring there are always cars available for staff using the Smartrack system. Passing on any accounts to appropriate offenders for parking or traffic violations.
  • Taking all bus bookings for Patients/Visitors/Support People using the Hospital provided transport to get to Hamilton for Outpatient Clinic appointments or Support services. We also allowed people from our town to travel on the bus if they have a family member who is a current patient in the Waikato Hospital.
  • Medical records filing. To file, scan  all patient records in a timely and professional manner not to breach any privacy or protocol issues. 
  • Take conference room bookings for meetings, staff training, professional development or any other need that may arise.
  • Receiving and sorting all inward mail and courier deliveries.
  • Ensuring all outgoing mail is packaged appropriately
  • Clearing and filing all faxes.
  • Maintaining the tidiness of the reception area at all times.

Ward & Emergency Department receptionist:

  • Answer all incoming calls.
  • Input and discharging all patient information accurately using IPM system.
  • Call for medical records or information needed to provide the best service possible for the care of the patient.
  • Assist the nursing staff and doctors with any administration needs.
  • Help provide service of patients getting transferred to other hospitals within the DHB.
  • Answering all Emergency calls and directing appropriate staff accordingly.
  • Answer the Ambulance RT in a timely and appropriate manner. Making sure all information Is recorded accurately.
  • Clearing all faxes.
  • Stocking and ordering all stationary needs.

Admin / Booking Clerk Duties:

  • Making all appointments for patients in the Dietician Clinic.
  • Ensure the Clinical Dietician has appropriate numbers of patients to run a clinic on a 2 weekly rotation.
  • Collect and grade all referrals in a timely fashion, as not to breach wait list times.
  • Gather all patient information and create files for the Clinician to ready herself for the patient.
  • Make an appointment calendar using Outlook, a spreadsheet using Excel detailing patient details appointment times and grading for the Clinician.
  • Making patient appointment letters and reminder letters using Word.
  • Emailing, calling and texting patients for future appointment reminders with full details.
  • Ear Clinic – Nurse Lead Clinic
    To book patients into the Nurse Lead Clinic for Hearing tests, Ear Suctions, and Telemetry.
    Making sure patient has referrals and all patient information is updated and corrected.
Mar 2003Oct 2012

Telephoninst / Receptionist

Waikato District Health Board

Senior Telephonist and Patient Enquiries Receptionist Hamilton Campus.


  • Customer Service
  • Patient and staff enquiries
  • Operating Zeacom Console 
  • Operating Durasuite Paging Suite
  • Consideration and awareness of a diverse range of cultural needs and services
  • Knowledge and awareness of discretion and patient confidentiality and privacy act
  • Responsible for answering all incoming calls made within the campus. Both internal and external calls.
  • Paging and locating all staff throughout the campus
  • Contributing to answering an average of 5500 calls daily
  • Operating a computer based telephone console
  • Competent at operating all Microsoft Suite Applications: Word, Excel and Powerpoint Publisher
  • Responsible for answering every emergency call made within the hospital campus: Medical Emergency, Cardiac Arrest, Paediatric Emergency, A Zero, Emergency Response Team, Fire Call Out, Obstetric Cardiac Arrest, Obstetric Emergency, Pharmacy Raid Alert, Pharmacy Burglar Alarm, Trauma Call, Theatre Emergency.
  • Dealing with patient, public, staff and media requests and enquiries
  • An answer service for the Mental Health Crisis Assessment 24 hour number
  • Sole charge of switchboard between the hours 2300 pm to 06:30 am
  • Dealing with all acute Drs, Gps, midwives, nurses, physio and other hospitals, clinical and non clinical staff members.

Reception and Clerical Duties

  • Meet and greet all staff, patients, and general public
  • Directions and assistance to all wards, buildings, clinics and departments on campus
  • Patient enquiries and requests
  • Competent at operating all Microsoft Applications
  • Produce a daily seriously ill patient list
  • Patient bookings for  public and hospital provided transport
  • Operating IPM Management Software, Rumba Program and Hospro
  • Distributing all patient mail and correspondence throughout the campus
  • Distribute all faxes sent to main hospital fax number
  • Official recording and notification of all deaths made within the campus
  • Notify patients GP of death notification on campus
  • Liaise with Funeral Directors, Police and Coroners in regards to patient deaths
  • Responsible for recording and locating lost property throughout the campus

Mar 1997Aug 2002

Retail Assistant

The Warehouse

Retail Assistant / Checkout Operator

Checkout Operator
Head of Department Shoes
Head of Department Manchester

Duties included
Customer Service
Training of staff
Ordering of stock
Displaying stock
Stocktake map controller
Processing phone orders and enquiries

Personal Interest

Love being with friends and family.

Watching outdoor sports, netball, rugby union, rugby league.

Outdoor activities walking, spening time camping, going to the beach.

Spending time with our grandson.


Karen Edwards

Switchboard and Paging Manager

Westmead Hospital

02 8890 6604

[email protected]

Fran O'Brien

Switchboard and Paging Team Leader

Westmead Hospital

02 8890 6096

[email protected]