High level of experience in Information Technology as an information technology hands-on lead technician and helpdesk support specialist. Excellent communication skills, attention to detail and troubleshooting skills. Strong background with documentation and training experience. Experience includes, but not limited to, IT support: set-up, installation and maintenance of end user computers, VPN, wireless, switches, routers and remote connectivity support of over four hundred computers. Key leader in the operation of the helpdesk to include training users, software, and hardware support.
- El Monte US-CA