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I am deeply committed to the field of Information Technology and exploring all the possibilities that the profession offers. I seek the vast possibilities that the industry provides, and I wish to meet and conquer new challenges. I have personal and professional goals which I'm always open to exploring. I wish to be involved in opportunities that allow me to showcase my abilities, develop new skills, and exceed expectations.
High level of experience in Information Technology as an information technology hands-on lead technician and helpdesk support specialist. Excellent communication skills, attention to detail and troubleshooting skills. Strong background with documentation and training experience. Experience includes, but not limited to, IT support: set-up, installation and maintenance of end user computers, VPN, wireless, switches, routers and remote connectivity support of over four hundred computers. Key leader in the operation of the helpdesk to include training users, software, and hardware support.
Army Commendation Medal
Army Achievement Medal (2 Awards)
National Defense Medal
G.W.O.T Expeditionary Medal
G.W.O.T Service Medal
Combat Action Badge
March Air Reserve Base
Camp Victory, Kuwait
Ft. Sill, Oklahoma
Ft. Bliss, Texas
Ft. Lewis, Washington
Unit Guidon (2002-2004)
Combat Life Saver (2003-2004)
TSIRT Cadre (2005)
Reported to the IT Infrastructure Manager for Systems & Networks of a $500M Medicare Advantage provider.Responsible for maintaining the computing environment by identifying system requirements; installing upgrades and monitoring performance.
Reported to the Help Desk Manager of a $500M Medicare Advantage provider. Provided IT technical support for 500+ users in 18 remote sites, and several external partners. Led special IT projects on a continual basis to include visiting remote sites across the nation to implement IT and business solutions. Served as an alternate administrator for: telecommunications, networking and infrastructure.
General Manager that helped to set up and maintain a restaurant that consistently exceeded Department of Environmental Health standards. Consistently managed, trained and supervised a proficient staff of 15 employees. Trained 7 Assistant Managers to effectively and responsibly manage individual shifts. Trained new employees on DiamondTouch POS System, time management and proper food preparation. Planned and projected food costs, expenses and managed inventory. Worked with company leadership to create new and creative ways to market the business. Created standard operation procedures for the business to ensure 100% compliance of the employees. Responsible for customer satisfaction and providing leadership during high-stress business hours.Increased customer satisfaction with by maintaining a high level of customer service and attention to detail while keeping labor costs at appropriate levels as compared to daily sales. Worked as part of a team to increase sales and increase profits by limiting food and material waste. Built an outstanding reputation for the business with the school district and the local community.
Conducted and planned tactical convoy operations as part of a 12 person squad. Performed as a member of a fire team during training and combat missions. Maintained the M1070 H.E.T Tractor and M1000 Trailer, to include all tools and inventory items. Scheduled and performed preventive and organizational maintenance on weapons and equipment. Led Physical Training activities and served as a mentor to new soldiers. Trained soldiers in common tasks to include CPR/First Aid, safety, and MedEvac procedures. Consistently monitored and provided basic medical care for soldiers as a Combat Life Saver during convoy operations in support of Operation Iraqi Freedom.. Logged 3500+ accident- and incident-free miles during tactical convoy operations in hostile territory. Proudly served as an instructor for the Theater Specific Individual Readiness Training program at Camp Roberts, California.