eSales & Customer Service Representative
Dragonview Inc, Flushing NY 11366
Obtain new clients, grow established customers, and supply e-resellers by applying a technical consultative Telesales and e-mail selling method.
e-mail or telephone prospects to identify and maintain appropriate contacts, evaluate tentative business opportunities, and respond to customer inquiries or objections.
Communicate, negotiate, and multi-task with manufacturer or distribution representatives to solve specialized industry applications, and solution requests that involve precise technical products.
Accept and document telephone sale orders, present prices, provide availability, distribution/shipment status, define our RMA/DOA compliance policy and other relevant information to clients.
Maintain a detailed understanding of assigned vendors, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages.