• 1892 Hemming Way Orefield, PA 18069

Armando Duque

Simplicity is my ultimate goal.


Listen, record, and formulate a solution.
Pursue consistent growth and progress, by making decisions that would solve, prevent, or reduce problems.
Active approach to objectives through the prioritization of work.
Optimal cooperation by designing communication to the particular environment.


  • Secured multiple government bids that increased 2015's annual revenue by $125,233.23.
  • Authored and automated email responses to clientele's inquiries that saved the customer service department 17 hours of operation a week.
  • Developed a market of over 300 active accounts in NYC.
  • Directed a 30 member sales marketing team and launched new brands into NYC territories.


English: native language.
Spanish: full professional proficiency (ILR scale)

Work experience

Work experience

eSales & Customer Service Representative

Dec 2011 - 2016
Dragonview Inc, Flushing NY 11366

Obtain new clients, grow established customers, and supply e-resellers by applying a technical consultative Telesales and e-mail selling method.

e-mail or telephone prospects to identify and maintain appropriate contacts, evaluate tentative business opportunities, and respond to customer inquiries or objections.

Communicate, negotiate, and multi-task with manufacturer or distribution representatives to solve specialized industry applications, and solution requests that involve precise technical products.

Accept and document telephone sale orders, present prices, provide availability, distribution/shipment status, define our RMA/DOA compliance policy and other relevant information to clients.  

Maintain a detailed understanding of assigned vendors, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages.

Area Sales Manager

Aug 2009 - Dec 2011
NOYU Teas Inc, Roslyn NY 11576

Directed a 12 member sale and marketing team that developed and executed marketing activity, such as presenting free Noyu Tea Inc samples, to assigned accounts.

NY Sales Associate

Jun 2006 - Jul 2009
Bombilla & Gourd Inc, Englewood NJ 07631

Elected distributor's and Bombilla & Gourd's sales team to pre-selected accounts, routes, and territories where each sales member's qualities would have an advantage in increasing Bombilla & Gourd market share.

Brand Manager

Oct 2003 - May 2006
Pepsi-Cola Canada Dry Bottling Co of NY, Maspeth NY 11378

Launched and managed newly acquired brands by executing their market introduction to previous developed or new client base, and assigned accounts in specific routes to each route sales representatives.




Sep 1999 - Jun 2003
The City College of New York

111 credit hours toward a BS in Pure Mathematics/Physics - 3.0 GPA.


Upon Request.