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Armando Duque

Simplicity is my ultimate goal.

Approach

Listen, record, and formulate a solution.
Pursue consistent growth and progress, by making decisions that would solve, prevent, or reduce problems.
Active approach to objectives through the prioritization of work.
Optimal cooperation by designing communication to the particular environment.

Achievements

  • Secured multiple government bids that increased 2015's annual revenue by $125,233.23.
  • Authored and automated email responses to clientele's inquiries that saved the customer service department 17 hours of operation a week.
  • Developed a market of over 300 active accounts in NYC.
  • Directed a 30 member sales marketing team and launched new brands into NYC territories.

Languages

English: native language.
Spanish: full professional proficiency (ILR scale)

Work experience

Dec 20112016

eSales & Customer Service Representative

Dragonview Inc, Flushing NY 11366

Obtain new clients, grow established customers, and supply e-resellers by applying a technical consultative Telesales and e-mail selling method.

e-mail or telephone prospects to identify and maintain appropriate contacts, evaluate tentative business opportunities, and respond to customer inquiries or objections.

Communicate, negotiate, and multi-task with manufacturer or distribution representatives to solve specialized industry applications, and solution requests that involve precise technical products.

Accept and document telephone sale orders, present prices, provide availability, distribution/shipment status, define our RMA/DOA compliance policy and other relevant information to clients.  

Maintain a detailed understanding of assigned vendors, technology or category segment and its associated key competitive products including life cycles, pricing programs, and technology advantages.

Aug 2009Dec 2011

Area Sales Manager

NOYU Teas Inc, Roslyn NY 11576

Directed a 12 member sale and marketing team that developed and executed marketing activity, such as presenting free Noyu Tea Inc samples, to assigned accounts.

Jun 2006Jul 2009

NY Sales Associate

Bombilla & Gourd Inc, Englewood NJ 07631

Elected distributor's and Bombilla & Gourd's sales team to pre-selected accounts, routes, and territories where each sales member's qualities would have an advantage in increasing Bombilla & Gourd market share.

Education

Sep 1999Jun 2003

Mathematics/Physics

The City College of New York

111 credit hours toward a BS in Pure Mathematics/Physics - 3.0 GPA.

References

Upon Request.