Work History

Work History
May 2014 - Present

Security & Compliance Officer

Oberthur Technologies India Pvt. Ltd.
procedural, manual and/or form changes due to legislative, regulatory and judicial changes to ensure compliance. Researches and responds to compliance questions from internal departments. Creates and implements policies and procedures relevant to all aforementioned tasks. Responds to regulatory agencies with regard to queries, inspections, visits, requests for information/deficiency notifications, etc. Reports information back to the Country Compliance Manager on a regular and consistent basis. Adheres to company policies and standard operating procedures. Attends meetings as required and works closely with senior management and colleagues, updating them on regulatory and compliance issues. To deploy, manage, and maintain security audit systems and their corresponding or associated software. To plan and to give Security Awareness and Refresher Trainings on timely basis to update colleagues on timely basis. Achievements Nominated as Internal Auditor in. Worked for Scheme audit for the site and cleared with Zero Non Compliance. Worked for Security Accreditation Scheme audit 2015, and cleared with Zero Non Compliance and Zero Observation.
Feb 2012 - May 2014

Process Executive

Aon Hewitt Pvt. Ltd.
Ltd. Designation: Process Executive Duration:. Responsibility: Handle Back office(and in most cases speaking to the Client) processing tasks including Processing of critical doc types like DBP, Rollover money(Transfer of Funds) and Health & Welfare doc types in an efficient and accurate fashion for DPSS Clients. Formation and implementation of Work Instructions for new processes/work type. Process audits against guidelines and training of new staff to ensure quality and process compliances. Follow ups of audit reports to ensure task completion as per guidelines. Follow ups for corrective and preventive actions(CAPA) as per audit findings. Adhere to stated policies, Work Instructions and Standard Operating Procedures relating to Quality Management. Delivering excellent Client Service without compromising business compliance guidelines. Ensure all requests are handled within SLA and as per required service standards. Establish and maintain effective working relationships with colleagues, other departments, clients and interested parties. Maintain regular and consistence attendance, punctuality and appearance. Achievements
Jun 2011 - Feb 2012

Customer Relationship Executive.

Vodafone Essar India Pvt. Ltd.
Ltd.(On ACPL HR Services Pvt. Ltd. Payroll). Designation: Customer Relationship Executive. Duration: 20thJune. Responsibility: Handle Front Office dealing with customers, with focus on customer satisfaction and promoting sales. Delivering excellent Client Service as per business standards and guidelines. Achieving a daily target and monthly target as per the company requirement. Ensure all requests are handled within SLA and as per service standard. Day to day process audits. Preparing Daily sales report, audit reports & MIS. Coordinating with the team members. Daily reporting to Team Leader. Interacting with the Customer & understanding their requirements. Maintaining Public Relation & good relationship with the customer. Handling Promotional activity. Achievements: Won Spartan Award in Vodafone for making High sales in the zone(Total 350 Closed Sales, highest among the Vodafone Metro Stores).

Education

Education
2009 - 2011

Master Of Business Administration

Babu Banarsi Das Institute Of Technology, Ghaziabad
2004 - 2010

Bachelor of Computer Science

Institute of Management Education, Sahibabad 
2006

Intermediate

Army Public School, Ranikhet
2004

High School

Army Public School, Ranikhet