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Profile

A detail-oriented professional with a passion for new projects. Specialized in Community Management/Coordinating with valid CMS working knowledge, I aim to apply my skills for a leading, fast-paced organization that would introduce cultural opportunities as well. An excellent record of multi-disciplinary experience enables me to pursue ideal positions that demand flexibility and innovative approaches to problem solving.

Work History

Mar 2016Present

(Freelance) Community and Marketing Manager

Internet Q/Toka Loka Games

  • Composition of a Marketing plan, for the mobile video game Goo Saga.
  • Creating daily Social Media content for Twitter/Facebook.
  • PR initiatives to increase brand and game awareness.
  • Forming relationships with community influencers and review websites.
  • Research on game success elements.
  • Creating a community from the ground up
  • KPI Installation and follow up.
  • Creating and sending newsletters and promotional content.
  • Maintaining a good relationship with vendors (Steam etc)

Oct 2015Present

Anti-Fraud and Customer Support executive/Operations assistant

ArenaCube, Athens, Greece

  • Dealing efficiently with questions and queries from customers.
  • Handling objections professionally.
  • Policy setting, compliance initiatives, following the routing of technical issues.
  • Testing on betting products and websites before they go live.
  • Translation services from Greek to English and vice versa.
  • Investigating suspicious customer behavior and taking actions against fraudulent betting activities.
  • Data entry (Customers and betting coupons)
  • Handling partners while improving the communication flow from the company to them.

 

Mar 2013Mar 2016

Community and Social Media Manager/Customer Support Experience

Aventurine SA, Athens, Greece

I acted as a community manager for the Darkfall: Unholy Wars community, keeping our players engaged and converting them into happy customers. My duties also extended to content creation and management, and working with web developers in the design and usability of the web site. I also led a team of volunteer moderators to perform various moderating and community engagement tasks. Turned freelance on October, 2015, as I decided to join another company.

Occasionally, I was assigned to Customer Support tasks due to my experience. My duties included but were not limited to the following:

Community Management

 

  • Dramatically improvied communication within the company and its community to achieve better feedback flow.
  • Management of Facebook, Twitter and Youtube channels.
  • Recruited and led a team of 10 moderators.
  • Managed new product and content releases with the community.
  • Supported efforts from important community members and community activities.
  • Responsible for the entire gaming community that belonged to this company.
  • Engaged game users with events and forum activities.
  • Gathered user feedback on game play and issues.

 

Content Creation

  • Managed content from internal thought leaders and community for placement on the forums and the homepage which changes several times during a month.
  • Produced 1000+ forum posts in less than 2 years for the sole purpose of maximizing engagement and user satisfaction.
  • Edited several of the company's Youtube videos.

 

Customer Support

 

  • Achieved high scores in Customer Satisfaction surveys.
  • Dealt efficiently with questions and queries from customers.
  • Handled objections professionally.
  • Policy setting, compliance initiatives, designed the routing of technical issues and created escalation points within the company.
  • Published a CS Knowledge base and also co-authored the CS internal manual.
  • Implemented Redmine reporting for in game bugs.
  • Designed and implemented a CS based buddy key reward system for free trials, issuing thousands of keys and achieving 20% conversion on trials, thus reinforcing DFUW’s player base.
  • Data entry of new customer details and accounts.

 

May 2009Sep 2014

(Freelance)Forum/Community Administrator, Player Support Lead

Gameforge Productions, GMBH, Karlsruhe Germany

  • Supported efforts from important community members and community activities.
  • Responsible for various gaming communities that belongs to this company. Engaged game users with events and forum activities.
  • Gathered user feedback on game play and issues.
  • Successfully led a volunteer team of 20 moderators/game operators. Achieved Team Leader rank in less than a year.
  • Accurately submission of valid bug reports, coming from the community users.

 

May 2007Jun 2008

(Volunteer) Forum Admin/Community Manager, General Administrator

My Massive Gaming Network (MyMGN.com), Athens, Greece

  • Achieved highest ranking in the Community team.(Board administrator).
  • Recruited and led a team 0f 40+ volunteers.
  • Improved written content to ensure highest quality.
  • Supported efforts from important community members and community activities

 

Education

Oct 2009Oct 2011

Associates in Software Engineering

Iek Domi, Private institute, Athens 


A fast-paced, professional course that aimed to enable students to get industry experience on Software Engineering. Modules covered were Software Engineering methods, computer application programming, web design and developing, network administration, database development and administration. During my study there, I produced an Android app which parses all the content from various websites and converts it in a user-friendly format. We received honors and #3 place in “The best presentation and project” category.