Customer Service Executive
airtel bangladesh limited
Comply to btrc & lea's queries by providing hardcopy/softcopy of forms. Receiving User Registration Forms containing Subscribers Information coming from registered Business Centers and Franchises.Preserving soft copies of the Registration Forms into Central Computer Server system Preserving hard copies of the Registration Forms in the Central Ware house in a systemic manner. Scanning & uploading URF, ADF, CSF into the system.
officer, acquisition compliance, Service Experience, Customer Care at airtel bangladesh Ltd.
March 2011 – May 2011 (3 months) Dhaka North 01,
Dhaka Square 3rd Floor, Plot#1,Road#13, Sector#1, Uttara,Dhaka.
To communicate with territory managers & ARC Managers to retrieve the URFs and give update of pending URFs numbers as per activation.Update all receiving numbers in rf tracker system.URFs vetting & send to DTC as per proper rules & regulations.Required URFs arrangement from ARC zone.Maintaining a database for URF Recieving and delivery.
Customer Care Representative- Back Office Operations, Customer Care at airtel bangladesh ltd
August 2010 – March 2011 (8 months)
11th Floor ASA Tower, 23/3-23/14,Block-B, Khilji Road Shyamoli, Mohammadpur, Dhaka ,
Coordinate with Customer, franchises and retailers to solve different service related issues.Handle Tasks to resolve problems which are forwarded from Contact Centers, Business Centers and Franchisees.Responsible for setting objectives and giving direction in the operating area for services platforms.VAS and service installation or change as per subscriber request.Ensure proper behavior / discipline / grooming / punctuality as per the requirements and image of the company.Customer Care Representative - DTC Warid Telecom International Limited.
January 2010 – August 2010 (8 months)
Document Management with Electronic Document Management System (EDMS).Scanning and Uploading RFs Physical library work RF HandlingCoordination with coworker Assisting supervisorWarid Telecom International Limited.
Privately Held; Telecommunications industry
2008 – 2009 (1 year)
Ensuring safekeeping of inventories at the central warehouse.Supervising day to day in/out of the warehouse.Updating bin cards and relevant inventory register.Undertaking periodical stock counting and ensuring verification by inventory committee.Management of inventory. Preparation of monthly inventory order quantity.Teacher Holy Cricent International School & College, Uttara, Dhaka.
Education Management industry
November 2006 – May 2007 (7 months)
Fundamental Computer Education & training to ensure for the student of all Classes.Make sure the Students improvement on the Geography, Social Science, Math, English & Bengali subjects.Helping to conquers the e-knowledge smoothly & punctually.Locator Digital Architects Limited (DAL- 4) , Dhaka, Bangladesh.
February 2005 – January 2007 (2 years)
Locating with Software & Database Management Under Map Project.All the Raw Data from Westchester, Newyork.Maintaining all Official Rules & Regulations.Assistant Teacher. Blue Bird International School & College, Dhaka, Bangladesh.
February 2001 – December 2005 (4 years 11 months)
Supporting & Assisting to the Principal.Special Care to the Poorest & Brightest Students.Teaching according to READING FOR PLEASURE.