Work History

Work History

Customer Service Executive

airtel bangladesh limited
Customer Service Executive - DTC, Service Experience, Customer Careat airtel bangladesh limited. October 2011 – Present (4 months) CS Ware House, Tejgaon I/A, Dhaka. URF Audit important Basis.Preserving soft copies of the Registration Forms into Central Computer Server system Preserving hard copies of the Registration Forms in the Central Ware house in a systemic manner. Scanning & uploading UT, ADF, CSF into the system. Assisting Supervisor. Acquisition compliance officer, Service Experience, Customer Care at airtel bangladesh limited July 2011 – October 2011 (4 months) Dhaka South 03, 269-272, tejgaon cs warehouse, tejgaon i/a, tejgaon,dhaka-1208. To communicate with territory managers & ARC Managers to retrieve the URFs and give update of pending URFs numbers as per activation.Update all receiving numbers in RF tracker system.URFs vetting & send to DTC as per proper rules & regulations.Required URFs arrangement from ARC zone.Maintaining a database for URF Receiving and delivery. Comply to BTRC & lea's queries by providing hardcopy/softcopy of forms. Receiving User Registration Forms containing Subscribers Information coming from registered Business Centers and Franchises.Preserving soft copies of the Registration Forms into Central Computer Server system. Customer Service Executive - DTC, Service Experience, Customer Care at airtel bangladesh limited. May 2011 – July 2011 (3 months) 269-272, Tejgaon CS Warehouse,Tejgaon i/a, Tejgaon,Dhaka.

Comply to btrc & lea's queries by providing hardcopy/softcopy of forms. Receiving User Registration Forms containing Subscribers Information coming from registered Business Centers and Franchises.Preserving soft copies of the Registration Forms into Central Computer Server system Preserving hard copies of the Registration Forms in the Central Ware house in a systemic manner. Scanning & uploading URF, ADF, CSF into the system.

officer, acquisition compliance, Service Experience, Customer Care at airtel bangladesh Ltd.

March 2011 – May 2011 (3 months) Dhaka North 01,

Dhaka Square 3rd Floor, Plot#1,Road#13, Sector#1, Uttara,Dhaka.

To communicate with territory managers & ARC Managers to retrieve the URFs and give update of pending URFs numbers as per activation.Update all receiving numbers in rf tracker system.URFs vetting & send to DTC as per proper rules & regulations.Required URFs arrangement from ARC zone.Maintaining a database for URF Recieving and delivery.

Customer Care Representative- Back Office Operations, Customer Care at airtel bangladesh ltd

August 2010 – March 2011 (8 months)

11th Floor ASA Tower, 23/3-23/14,Block-B, Khilji Road Shyamoli, Mohammadpur, Dhaka ,

Coordinate with Customer, franchises and retailers to solve different service related issues.Handle Tasks to resolve problems which are forwarded from Contact Centers, Business Centers and Franchisees.Responsible for setting objectives and giving direction in the operating area for services platforms.VAS and service installation or change as per subscriber request.Ensure proper behavior / discipline / grooming / punctuality as per the requirements and image of the company.

Customer Care Representative - DTC Warid Telecom International Limited.

Telecommunications industry

January 2010 – August 2010 (8 months)

Document Management with Electronic Document Management System (EDMS).Scanning and Uploading RFs Physical library work RF HandlingCoordination with coworker Assisting supervisor

Administrative Assistant

Warid Telecom International Limited.

Privately Held; Telecommunications industry

2008 – 2009 (1 year)

Ensuring safekeeping of inventories at the central warehouse.Supervising day to day in/out of the warehouse.Updating bin cards and relevant inventory register.Undertaking periodical stock counting and ensuring verification by inventory committee.Management of inventory. Preparation of monthly inventory order quantity.

Teacher Holy Cricent International School & College, Uttara, Dhaka.

Education Management industry

November 2006 – May 2007 (7 months)

Fundamental Computer Education & training to ensure for the student of all Classes.Make sure the Students improvement on the Geography, Social Science, Math, English & Bengali subjects.Helping to conquers the e-knowledge smoothly & punctually.

Locator Digital Architects Limited (DAL- 4) , Dhaka, Bangladesh.

Telecommunications industry

February 2005 – January 2007 (2 years)

Locating with Software & Database Management Under Map Project.All the Raw Data from Westchester, Newyork.Maintaining all Official Rules & Regulations.

Assistant Teacher. Blue Bird International School & College, Dhaka, Bangladesh.

February 2001 – December 2005 (4 years 11 months)

Supporting & Assisting to the Principal.Special Care to the Poorest & Brightest Students.Teaching according to READING FOR PLEASURE.

Education

Education

Summary

With 10 years job experience to work in an institution where discipline and high tech environment will ensure fast career development and the congenial atmosphere will enable to develop managerial qualities i.e. vision, positive attitude, interpersonal relationship, communication skill, attitude to take challenges and commitment to achieve results.

Interest

Reading, Browsing, Writing, Watching, Journey.

Skills

Skills

Administration; Customer Service; Sales.

Warehouse Management (HR Admin.), Document Management, Customer Care, Acquisition Compliance, URF audit (Customer Services).